You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
Global Services Group (GSG) brings together the company’s external and internal servicing functions, such as Global Servicing Network, which provides outstanding care to our external customers, and several internal functions which provides many of the vital internal services that make American Express run efficiently.
Sales & Business Enablement utility (SABE) Reporting, Insights and Operations enablement (RIO) within GSG is an internal servicing team providing sale performance reporting and Insights, analytics & operations enablement services for all business units in the company. SABE’s vision is to make internal servicing as strong as external servicing. We are passionate about delivering outstanding CoE benefits to the BUs and enterprise through digital transformation, speed to market, actionable insights, and using the latest technology improved controls.
Responsibilities:
- Create and complete vision & roadmap for RIO.
- Deliver accurate & timely reports. Define & implement metrics to measure quality and effective usage of delivery.
- Understand data structure, systems, and business intelligence tools, sales platforms for developing insightful analytical products and offerings for customers.
- Leverage standard methodologies internally and bring outside perspective to deliver best in class reporting and insights.
- Partner with functional leaders, business partners, and other collaborators to eliminate friction points, ensure data integrity for reporting and insights and ops enablement portfolio.
- Encourage and drive innovative data & process management ideas, experiments with new technologies and tools to deliver better reporting, insights and process improvements.
- Establish thought leadership, enhance SABE offerings across reporting, insights, analytics, operations through proven experience & industry expertise.
- Effectively partner and connect with Senior leaders, peers & partners to gain support, and complete critical initiatives that require involvement from multiple stakeholders.
- Invest in establishing and growing relationships with multiple teams to develop trusted partnerships.
- Build an impactful team to support delivery. Identify and attract strong talent to the team, drive and maintain high engagement.
Qualifications:
- 12 + years of hands-on relevant experience data analytics domain experience along with proven team leadership.
- Strong analytics & reporting domain experience, Understanding of data engineering concepts.
- Experience and expertise in Sales performance management reporting and insights and processes.
- Exceptional communication and story-telling skills, ability to communicate effectively to senior audiences.
- Ability to lead and inspire large team (40+) of highly skilled and diverse analytics professionals.
- Partner management in matrixed environment.
- Strong analytical and technical experience.
- Python, Hive, SQL, Basic Statistical Knowledge, Advanced data manipulation
- Big Data Platforms: Cornerstone, Cloud – GCP / LUMI, Visualization Platforms: Tableau, Power BI.
- Process excellence, streamlining, automation experience and Quality focus.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
