At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
About the role:
As the Director of India Professional Services, you will lead a team of consultants, functional architects, and program managers to develop high-value digital solutions for the Indian market. This role requires experience in building a practice to support Indian customers, with a strategic focus on driving growth within the Indian business landscape. Reporting to the VP of Global Professional Services, you will play a key role in accelerating the growth of our Digital Services Business through successful and profitable client implementations that deliver strong ROI. You will collaborate closely with sales and operations to deliver tailored, high-quality solutions.
YOU'LL GET TO…
- Lead consulting, solution design, and program management teams, driving transformation into a consulting-led, growth-oriented services business.
- Collaborate with sales and account management to understand client needs and deliver exceptional solutions specifically for the Indian market.
- Partner with Sales to implement scalable growth strategies that increase client retention and expansion within India.
- Work with technology and operations teams to ensure timely, high-quality implementations that meet revenue and profit goals.
- Advocate for the company’s content management and business process automation solutions across industries in India.
- Set and track KPIs to ensure Professional Services meets sales and financial targets, and continuously drive operational excellence.
- Collaborate with Product and Engineering teams to ensure customer feedback informs platform enhancements and product roadmap development.
- Manage project timelines, budgets, and resources, ensuring on-time, within-budget delivery.
THE IDEAL CANDIDATE…
- 15+ years of professional services experience, ideally in high-growth SaaS and managed services environments.
- Extensive experience supporting Indian customers, with a strong understanding of the unique needs and business dynamics within the Indian market.
- Proven leadership and team management skills, with experience driving performance and KPIs.
- Strong background in Enterprise Content Management (ECM), Intelligent Document Processing (IDP), and Business Process Management (BPM/BPO).
- Excellent communication and executive presence, with the ability to align and influence stakeholders across levels.
- Demonstrated ability to implement SaaS and cloud-based solutions for complex client needs.
- Experience in building high-performing teams, managing budgets, and driving standards through methodologies and best practices.
Interested candidates can share their updated resumes with runa.singha@ironmountain.com or apply for this role directly.
Category: Sales
