Role Description The ability to ideate solutions for client business objectives, develop requirements, and launch them effectively is a key factor to success in this role. The ideal person for this role should have a passion for technology and payments, a strong product solutioning and technical background, be detail-oriented, and have the ability to drive results while working independently within a complex environment. The position also calls for a proven ability to lead and collaborate with cross-functional teams while building strong relationships
Key Responsibilities
Lead the PSS (Product Solution Specialist) team of Enterprise Business
Owner of all pre-sales and solution activities for existing merchants.
Work with Enterprise Farming business leaders and account managers on new Leads and Opportunities, close end-to-end per sales lifecycle.
Do requirement gathering, solution design and solution presentation to merchants. Ensure quality delivery of the proposed solution.
As Solution Sales lead, prepare GTM strategy with Product and Sales for new and existing products.
Identify Product cross-sell opportunities in existing accounts, work and execute merchant ring-fencing strategies via deep integrations, custom integrations etc.
Formulate Solution Sales strategy factoring industry trends, market, and competition.
Own the plan for cross-sell, deep integrations, merchant custom requirements, and implementations, Product & feature backlog, Parity, or superiority with competition
Ensure that the requirements specifications are well-defined and delivered unambiguously for the product and engineering teams to develop and deliver the software.
Lead a team of Merchant Analytics and integrate it with the PSS function to achieve improved Merchant Experience.
Development
Functionally translate and map the business domain to a technological solution domain
Collaborate with Merchant, Sales, Product and Delivery team leaders to arrive at detailed solutions, efforts, and implementation plans.
Collaboration
Evangelize and communicate the strategy to all stakeholders including customer
Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage
Work with Marketing to bring new features to life on various communication touch points.
Experience
12+ years of overall technology industry experience in Presales and Solutions, Product Management, Business Analysis, Software Development for a payment solution provider, medium to large-scale organizations or start-ups
Bachelor’s Degree in Engineering, Computer Science & Engineering, or related experience required
Should have managed medium to large teams, as solution architect manager
Technical Experience
Should have experience working as a Product Manager / Product Solution Architect
Experience in programming languages such as Java, Python, PHP, JavaScript and NodeJS
Database: MS SQL, MySQL, MONGODB, Graph Database etc.
Integrations: SAOP and RESTful API
Understanding of Payment services, architecture and integrations
Experience with tools such as JIRA
High performing Behaviors
Customer Focused – Does what is right for the customer
Be a change agent and willing to challenge status quo while helping to drive the necessary changes
Ability to influence management matrix to achieve outcomes without direct responsibility
Adaptability, Collaboration & Teamwork, Continuous Improvement and Tenacity
