Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product Management-TechnicalAbout Mastercard
Are you a program manager technical who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? If the answer is YES, come join us!
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be.
Overview
The Mastercard Franchise and Legal Solutions (FLS) program is a suite of services which maintains and enhances the foundation of the franchise by understanding evolving business needs. It provides customer focus lifecycle management, and the discipline for scaled growth for partners, while ensuring ease of business with Mastercard and business optimization through world-class training, analytics, and risk management. The program resolves customer disputes and security related events, through data driven insights and investigative intelligence, promoting balance, integrity and security across Mastercard’s multi rail ecosystem. We are looking for experienced technical program management professionals to join our team and help us build towards the future by constantly innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
• Create vision, objectives, metrics, and goals for program initiatives and influence the roadmap of technical products that are part of the program.
• Continuously monitor and analyse key performance indicators on the organization’s scorecard and move them in a positive direction.
• Develop a prioritization framework and apply a data-driven methodology to drive prioritization, risk management, and roadmaps.
• Use runtime metrics of their services in the market as a feedback loop into the backlog and balance the priorities against new feature requests.
• Engage with market-facing product teams, architects, and engineering leaders to identify key platform product issues; solicit feedback on the platform product roadmap.
• Lead and mentor a team of high-performing technical product managers, fostering a culture of innovation and excellence.
• Monitor industry trends and advancements to ensure the platform remains at the forefront of technology and intelligence.
• Balance trade-offs between competing interests using judgment, data, and experience
• Build and cultivate strong internal relationships across the board
• Develop methods for prioritization and triage of bugs for learn to apply, makes key decisions on showstoppers and end product quality.
• Consult with others on design reviews, product requirements, and acceptance criteria
• Ensures technical, customer, and business goals are in line with business requirements.
• Communicate effectively with senior leadership and other stakeholders to provide updates on progress and gather feedback.
All about you
• Proven experience in technical product management
• Significant experience building complex business and/or transactional models in a product line management, e-commerce, and/or strategic planning role
• Strong leadership skills with a track record of managing and mentoring high-performing teams.
• Excellent strategic thinking and problem-solving abilities.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong communication skills, both written and verbal.
• Advanced degree in a relevant field (e.g., Computer Science, Engineering, Business).
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
