Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director, Product ManagementJob Posting Title
Director, Product Management
Job Description Summary
The role is part of the global product management team for Mastercard Gateway and will lead a domain responsible for delivering some of the core capabilities of the gateway
• Are you passionate about payments and intricacies of card processing and transaction acceptance?
• Do you feel comfortable working through a very specific execution challenge one day and convincingly present a high-level roadmap to senior execs next day?
• Do you feel comfortable speaking to both technical and business audiences and do so with clarity and passion?
Role
• Lead a team of Product Managers responsible for building and running a cutting-edge gateway focusing on new capabilities for our markets while also ensuring appropriate focus on reliability, security, and compliance.
• Ensure we are solving the right problems in a way that delivers value to our global customer base.
• Lead the modernization of our gateway in your domain focusing on the card processing and how to do so without impacting the existing customers, ensuring we remain compliant, secure, and fast. Look for ways to reduce decline rates for our customers and improve the transaction processing experience.
• Articulate vision for your domain and define, evangelize & execute on near to medium term strategy.
• Effectively prioritize the domain backlog balancing short-term tactical with medium-term strategic priorities and own the overall roadmap and go to market activities.
• Be the expert on both the needs and key pain points of our users and customers as well as ways to address them.
• Measure success of the various product capabilities within the domain, propose optimization strategies, define key OKRs and work with cross-functional team to deliver on them.
All About You
• 3+ years of experience of leading a team of product managers and 6+ years as individual contributor with a track record of delivering excellent results.
• Strong expertise and experience in card payment processing, understanding of the market landscape and having the ability to connect the technical drivers with business ones.
• Value collaboration and prefer building long term partnerships with your colleagues but you can speak up, disagree and debate rigorously when required.
• Natural empathy for customers shapes the way you think about building and launching products.
• Can talk about the customer value of a new feature with the business teams as well as discuss technical solution trade-offs with the engineering team.
• Excellent verbal and written communication skills. You can simplify complex problems and requirements to make them more accessible to a wider audience.
• Strong stakeholder management skills in a matrix organization – you can influence, persuade, and get things done without having the formal authority over other teams and people.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
