Director – Product Engineering – Sales, Service and Patient Management

GSK is a place where outstanding people do amazing things. As a science-led global healthcare company, we exist to help people do more, feel better, live longer. Our goal is to be one of the most innovative, best performing, and trusted healthcare companies.

We are seeking a Director of CRM Product Engineering for Sales, Service and Patient management with a deep focus on SaaS Products and Cloud based solutions including Veeva CRM and related products for Life sciences, Salesforce CRM and Veeva API integration technologies in the Pharma industry. This role will oversee the end-to-end engineering lifecycle of SaaS products, from design and development to deployment and optimization. As a technical leader, you will guide and lead global teams in a managed services environment, driving both product engineering and cloud adoption for Pharma Commercial Sales and Service solutions.  

You will be responsible for leading and providing management, vendor management, service management, delivery oversight, design authority, design, development, and deployment  of Salesforce and Veeva CRM based solutions, ensuring scalability, security, and compliance with Pharma regulations. This is a highly impactful role requiring strong leadership, technical expertise in Java, Apex, API integration, and cloud technologies, while also leading senior development teams.

Key Responsibilities:

Delivery Leadership

• Drive the technical strategy for CRM platforms in Sales, service and patient management platforms, ensuring alignment with business goals, industry regulations, and customer needs
• Provide Delivery oversight, vendor oversight, design authority and service management for applications in scope
• Oversee the design, development, and implementation of Salesforce, Veeva, and cloud-based CRM solutions that improve customer engagement, salesforce productivity, and operational efficiency
• Manage end-to-end product lifecycles, from conceptualization and architecture to **deployment and ongoing optimization**, ensuring high standards of quality, scalability, and compliance.  
• Ensure adherence to Pharma industry regulations (e.g., GxP, HIPAA) by embedding compliance and security standards
• Lead the integration of cloud technologies Azure, GCP and ensure solutions are cloud-native, scalable, and resilient  
• Manage API integrations between **Salesforce, Veeva, and external systems** to ensure seamless data exchange and functional alignment
• Monitor system performance, identify improvement opportunities**, and ensure CRM platforms are **optimized for performance, reliability, and security**.  

Leadership and management

• Lead the product engineering team guiding a global team of developers and principal engineers in a managed services environment to deliver high-quality CRM solutions and SaaS products
• Leadership, Collaboration & Execution - Lead a high-performing team of senior engineers. Partner with Product, Engineering, and Business Leaders to align technology with Pharma commercial strategy and product roadmaps. Act as a trusted advisor to stake  executives, translating technical vision into business impact.
• Provide thought leadership on emerging technologies in the pharma CRM space and guide the team in adopting best practices and new innovations.  
• Provide technical leadership and mentorship to senior developers and engineers, fostering a collaborative, innovative, and results-driven team culture.  

Stakeholder & Vendor Management

• Collaborate with product managers, architecture, business leaders, and stakeholders to define roadmaps and drive continuous product innovation
• Manage vendor relationships, ensuring successful implementation of **third-party integrations** and external services
• Provide vendor management oversight for strategic partners to ensure delivery, service and operations KPIs are being met

 Required Qualifications

• 10+ years of experience in  CRM product engineering, SaaS and Cloud, with a strong focus on **Salesforce, Veeva, and Pharma** overall 18+ years of experience
• 5+ years of leadership experience, managing global teams in a managed services model delivering solutions at scale
• Bachelor’s degree in computer science,  or a related field. 
• Deep technical expertise in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Veeva CRM products, and strong experience in **Apex, Java** for custom development
• Proven experience in **API integrations** with **Veeva, Salesforce, Datalake, and other enterprise systems to ensure seamless data flow
• Experience in GxP Pharma industry regulations and compliance requirements
• Strong background in **cloud-native architectures** (AWS, Azure, GCP), microservices, and integration technologies.  
• Experience with Java, Apex(Salesforce development, RESTful APIs and middleware technologies for seamless system integration.  
• Proven ability to design, implement, and optimize **cloud-based solutions** with a focus on scalability, security, and high availability
• Strong background in **Agile development** methodologies and leading cross-functional teams in fast-paced, global environments.  
• Strong communication and collaboration skills, with the ability to work with senior stakeholders and business partners.  

**Preferred Qualifications:**  

• Master's degree in Computer Science, Engineering, or a related field.  
• Certifications in **Salesforce (e.g., Salesforce Certified Technical Architect)** and cloud platforms** (e.g., AWS, Azure).  

At GSK, we are dedicated to fostering an inclusive and diverse work environment. We believe that diversity in our workforce drives innovation and growth, and we are committed to providing equal opportunities for all employees and applicants. We strive to create an atmosphere where all individual’s unique perspectives and experiences are valued and respected. All qualified applicants will receive equal consideration for employment without regard to their sex or gender, caste, pregnancy, gender identity/expression, physical and/or mental disability, or any other protected characteristic as per applicable law.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

  
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