Director Product Design and User Experience - Global Clinical Operations Tech

R&D Digital & Tech is committed to delivering products and services that are intuitive, efficient, effective, and satisfying to use.  

We are seeking an experienced Director of Product Design and User Experience to elevate the design function within Global Clinical Operations Tech. 

This role will lead a user-centered approach to product design, ensuring exceptional end to end user experiences across our application portfolio. Partnering closely with Product Owners, Engineers, and end users, the Director will identify opportunities to streamline processes, improve systems, and drive design maturity. 

Design Strategy & Leadership

• Own the Design Strategy and be accountable for the quality of design decisions across the portfolio. 

• Champion industry-leading design processes, tools, and frameworks to ensure intuitive, user-friendly solutions. 

• Provide design leadership across Clinical Operations Tech, managing demand through a holistic understanding of user needs and business goals. 

• Partner with Product Directors and Engineering Managers to embed Design Thinking into Agile processes, improving value propositions and prioritizing investments that meet true user needs. 

User-Centered Solutions 

• Oversee end-to-end user experience strategies, ensuring alignment with user goals, business processes, and technical delivery. 

• Conduct user research through qualitative inquiry, quantitative analysis, and usability testing to deeply understand user needs and expectations. 

• Develop personas, user journeys, and stories to inform strategic improvements and value propositions. 

 Cross-Portfolio Collaboration 

• Drive a holistic understanding of end-to-end user journeys across the Global Clinical Operations portfolio, identifying opportunities to streamline processes and deliver measurable business value. 

• Partner with Product Owners, Engineers, Business Stakeholders to integrate design seamlessly into the product development lifecycle and appropriately resource teams to execute 

• Define and promote cross-product standards that enhance design maturity and consistency across R&D Tech. 

Advocacy & Innovation 

• Act as a strong advocate for design thinking and user-centered design across the organization. Influence senior leadership to prioritize user needs and champion a customer-first mindset. 

• Stay current on design trends, tools, and technologies, driving continuous improvement and innovation. 

Team Development 

• Lead, mentor, and grow a team of designers (junior to senior), fostering a culture of collaboration, creativity, and learning. 

• Drive team excellence by developing talent, setting clear goals, and enabling growth opportunities. 

Measuring Impact 

• Define and track metrics to measure the impact of design decisions on user satisfaction, product adoption, and business outcomes. 

Why you? 

Basic Qualifications: 

• Bachelor’s degree in computer science, Engineering, Biological Sciences, or similar discipline 
• Total experience of 18+ years out of which experience: 10+ years in UX/Product Design roles, with 5+ years in a leadership capacity. Experience in healthcare, pharma, or regulated industries is a plus. 
• Skills: 
• Proven expertise in user research, design strategy, and design systems. 
• Strong leadership and mentoring capabilities to develop high-performing teams. 
• Experience embedding design processes into Agile product development lifecycles. 
• Ability to communicate and influence stakeholders at all levels. 
• Tools: Proficiency with industry-standard design tools (e.g., Figma, Sketch, Adobe Creative Suite). 

Preferred Qualifications: 

• Previous experience in healthcare, pharma, or regulated industries. 
• Experience working in a global Tech/IT or pharmaceutical research organization  
• Proven track record of working as part of agile product development teams 
• Excellent communication skills and ability to work within a multi-national / multi-cultural environment 
• Experience working in a matrix environment with input from scientists and technologists 
• Track record in successful technology strategy development, programme and product delivery, service and vendor management 

At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.

#LI-GSK

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

  
Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way.

GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable.

If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine.