Director Offshore Delivery Center Lead

Job Details:Job Description: 

In Q4 2023, Intel announced PSG will be reported as a separate business unit beginning on January 1, 2024 with ongoing support from Intel. This position is associated to that standalone business strategy and is expected to fully transition to a standalone company at some time in the future with a target of Jan 1, 2025.
We are a leading global semiconductor company at the forefront of innovation, delivering cutting-edge solutions for a diverse range of industries. As we continue to expand our global operations, we are seeking a highly skilled and strategic leader to join our Information Technology team as the Director Offshore Delivery Center Lead for a large global network infrastructure outsourcing deal, managing different verticals/functions like Service Management and Reporting, Technical Operations, Tools and Automation, and Projects. The Delivery Center has teams in different cities in India, and Manila. Will lead a team of Senior Managers and Managers, who manage the different verticals/functions. Will work closely with the Global Delivery Lead and Regional Leads to ensure contractual obligations are met/exceeded in delivering services to the client.
Key Responsibilities:
We are looking to hire delivery leader who have experience in managing end to end delivery of large and complex Infrastructure Outsourcing programs for our India delivery centers. Key responsibilities include:
- Serve as the off-shore point of contact for the business- service delivery
- Overall responsibility for SLAs and Performance Metrics as off-shore delivery lead
- Oversee service delivery and demand management of vertical services
- Client engagement including participation in governance review meetings
- Partner with onshore business teams to build a culture of one cohesive team
- Facilitate the introduction and termination of vertical services
- Understand and drive operations excellence, process improvements
- Implement processes that offer streamlined delivery capabilities for gained ef

ficiencies, cost reduction, and higher levels of service
- Serve as point of escalation for business-specific issues
- Ensure service issues are resolved or escalated
- Work closely with offshore ICI leadership for support and reporting as required
Technical Experience: Managing 24x7 delivery Operations. Manage Daily Operations, Analyze service performance data. Analytical skills and drive initiatives aimed at performance improvement Across Technology Domains work with the team to understand problems and drive them to closure. Good high-level understanding of network technologies and standards, different domains such as routing and switching, data center, wireless and security. Familiarity with OEM business models and processes. Understanding of use of Analytics and AI tools.
People Development:
- Lead and supervise technical professionals for the business
- Lead with CLIENT CULTURE values and build culture across teams
- Attract, hire, and retain talent that supports capabilities and the future state organization
- Establish a value-driven and consistent culture that is metrics driven, outcome-focused, process-based, service-oriented and focused on continuous improvement
- Be viewed as a credible and sincere source of IT service thought leadership
- Foster a - customer service focus and culture throughout the organization
- Provide strong change leadership and management skills to empower the customer service culture

Qualifications:

- Proven experience in offshore delivery including Experience in Program governance, Crisis and Escalation management
- End to end management of IO delivery for a global client including onshore and offshore teams
- Financial Management should have, experience of managing project financials including budget.
- Strong relationship building and management skills
- Effective communication skills across a range of audiences
- Experience working in a multi-cultural environment with a diverse workforce
Education Qualification: BE/ B Tech or any other recognized degree /MBA

Job Type:Experienced HireShift:Shift 1 (India)Primary Location: India, BangaloreAdditional Locations:Business group:The Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Position of TrustThis role is a Position of Trust. Should you accept this position, you must consent to and pass an extended Background Investigation, which includes (subject to country law), extended education, SEC sanctions, and additional criminal and civil checks. For internals, this investigation may or may not be completed prior to starting the position. For additional questions, please contact your Recruiter.

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.