Administration
•Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
•Oversees the preparation and update of individual Departmental Operations Manuals.
•Conducts regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
Customer Service
•Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
•Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
•Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
•Maintains positive guest and colleague interactions with good working relationships.
•Establishes a rapport with guests maintaining good customer relationships.
•Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
•Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.
Financial
•Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
•Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
•Ensures that the outlet is operated in line with maximizing profit while delivering on the brand promise.
•Achieves the monthly and annual personal target and the outlet’s revenue.
•Assists in the preparation of the Annual Business Plan for Food and Beverage.
•Assists in the monthly reforecasting, involves the respective Heads of Department as appropriate.
•Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
•Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
•Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
•Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
Marketing
•Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
•Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
•Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business.
Operational
•Ensures that minimum brand standards have been implemented.
•Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
•