ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. ROLE PROFILE: This critical leadership role in the global internal comms (IC) team will lead a team in the strategy, execution and continuous improvement of internal digital communication channels at LSEG. This role is pivotal in ensuring internal communication is engaging, effective and aligned with business objectives. In partnership with our Technology and Operations teams, this includes managing our key platforms – Connect (our intranet), Viva Engage, digital signage and email tools (Poppulo). Innovation is also key as we start to understand and adopt generative AI and other technologies where we can. ROLE SUMMARY: • This role reports into the Head of Internal Communications and will lead a team to develop and implement a comprehensive digital communication strategy that aligns with LSEG’s goals and helps motivate and inspire LSEG people in our purpose strategy and culture • An experienced and passionate comms professional with a deep understanding of channels who can manage and optimize the intranet, our internal social channels and digital screens to enhance employee engagement, ensuring an outstanding user experience and using data and insight to drive improvements • This individual will have a passion for creative compelling content, guiding others to build and deliver high quality content across various digital platforms, making sure content is timely, relevant and aligned with our tone of voice and messaging guidelines • Partnership is at the heart of this role as this role will take the lead on working closely with our Technology, and Operations teams, and external vendors to maintain and enhance our tools and platforms • This role will suit someone wanting to make a positive difference in a large, complex and growing global organisation. Who wants to shape the way we do things even better in the future, helping us achieve our big ambition to be one of the world’s great companies, and one of the greatest places to work. WHAT YOU'LL BE DOING: • Leading a team to define and execute the global internal communications digital experience strategy designed to engage, connect and inform LSEG people in our purpose, strategy and culture • Managing and optimising Connect (intranet), Viva Engage (internal social channel), digital screens and email (Poppulo) to enhance employee engagement • Overseeing daily operation of digital communication channels, ensuring smooth functionality and user experience • Working with the senior manager editorial and content and other IC leaders to implement best practices for content delivery and audience engagement • Working closely with Technology, Operations and external vendors to maintain and enhance digital platforms and tools • Utilising analytics tools to measure effectiveness of communication initiatives, generating regular reports feeding back metrics, insights and recommendations for improvements to the IC team. Partnering with other IC leaders to identify and prioritise IC improvement opportunities to drive consistency and quality, share knowledge and adopt new more effective ways of communicating. • Supporting a high-performance team culture through effective performance management, communication and coaching - providing support to less experienced team members • Acting as a trusted advisor to senior stakeholders and stay abreast of the latest trends and technologies in digital communications • Living and role modelling LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes delivering content and activity that is in our tone of voice and in line with global IC principles • Making sure we manage risk and promote a strong risk culture in all we do WHAT YOU'LL BRING: • Minimum 5 years in digital communication or related field • Proven experience in managing digital communications channels in a large organisation • Strong track record of creating impactful content and driving digital engagement • Proficiency in digital communication tools and platforms • Experience with analytics tools • Excellent written and verbal communication skills • Strong leadership and team management capabilities • Strategic thinker and strong problem solving skills • Highly collaborative and a passion for people WHAT YOU’LL GET IN RETURN: • A chance to work as part of a growing business in an energised team that’s helping transform LSEG. A team where we embrace diversity, love new ideas, are highly supportive of each other and are obsessed by creating an awesome people experience We recognise to attract the best talent, we need to be flexible and we are open to discussing work arrangements with you. We take a hybrid approach to workplace, this role is blended. LSEG Purpose and Values Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Underpinning our purpose, our values of Integrity, Partnership, Excellence and Change set the standard for everything we do, every day. They guide the way we interact with each other, the partners we work with and our customers. Delivering on our purpose and living up to our values is a responsibility that we all share. To achieve our ambitions through a strong culture, People Leaders need to role model our Values and create the culture for everyone at LSEG to be at their best.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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