Director – GBS DTI Services

Fresenius Medical Care is the world's leading provider of products and services for individuals with renal diseases of which around 4,2 million patients worldwide regularly undergo dialysis treatment. Dialysis is a vital blood cleansing procedure that substitutes the function of the kidneys in case of kidney failure.

Our Global Business Services teams provide essential services to our Fresenius Medical Care teams around the world that make it possible for us to deliver life-changing care to more than 75,000 patients annually. 

This position is located in Bangalore.

Goal of the function:

This is a critical leadership role responsible for establishing and scaling the IT Tower within Global Business Services (GBS) Bangalore. This role will drive operational execution, talent acquisition, and capability development while ensuring alignment with enterprise IT strategy. The ideal candidate will be a strategic thinker with a strong execution mindset, capable of building and leading a high-performing team in a dynamic global environment.

Key Responsibilities:

• IT Service Area Establishment & Execution:
  • Lead the setup of the IT Service Area within GBS, ensuring a scalable and sustainable operating model.
  • Develop and implement processes, governance frameworks, SLAs and best practices to enable efficient IT service delivery.
  • Collaborate with IT leadership to define key priorities, objectives, and success metrics.

• Operational Management & Service Delivery:
  • Oversee daily operations within the GBS IT Service Area, ensuring high-quality service delivery.
  • Act as a point of escalation for IT-related issues impacting GBS.
  • Drive continuous improvement initiatives to optimize efficiency and effectiveness.

• Talent Acquisition & Leadership:
  • Lead the hiring and onboarding of IT talent within the GBS IT Tower.
  • Develop and implement a talent management strategy, focusing on skill development, career progression, and retention.
  • Foster a strong team culture aligned with organizational values and goals.

• Stakeholder Engagement & Collaboration:
  • Partner with IT Business Partners, functional leaders, and enterprise IT teams to align the GBS IT Service Area with broader IT and business objectives.
  • Ensure effective communication and collaboration with platform owners, external vendors and key stakeholders.
  • Represent the IT Service Area in leadership discussions, providing insights on operational performance and strategic initiatives.

Requirements:

• Bachelors and/or Masters in: Business Informatics, Computer Science, Information-oriented Business Administration/ Economics, Mathematics or a comparable degree program
• 10+ years of experience in IT service management, operations, or enterprise IT leadership roles.
• Proven track record in setting up or scaling IT functions in a GBS or shared services environment.
• Strong leadership and people management skills, with experience in hiring and talent development.
• Proven success managing multiple stakeholders
• Excellent understanding of key business processes and related performance measurement
• Project Management methodologies (e.g., PMP, Scrum, PRINCE2)
• Executive presentation skills
• Experience in working across multiple levels of business stakeholders
• Experience in software programming, application development and automation tools
• Know how on applications like SAP, Workday, Salesforce, ServiceNow