Facilities Amenities - Director - Human Capital Mgmt & Corp Svcs Profile Description The Amenities team as part of the Employee and Guest Workplace Solutions (EGWS) function is responsible for Morgan Stanley employee and guest services ranging from onsite food outlets to executive dining and event catering, pantry services, conferencing, switchboard, visitor management, reception services and fitness center operations. We foster engagement and commitment with the programs we develop by aligning employees and personal goals with corporate purpose and by applying design thinking to the employee experience. Corporate & Enterprise Services In the Corporate & Enterprise Services division, we provide solutions that enable Morgan Stanleys workforce, across our global workplace locations, to effectively and efficiently work in the service of our clients Business Audit This is a Director position within Facilities Amenities, which specializes in several or all services relating to facilities amenities, including executive dining rooms, company cafeterias, onsite fitness centers, offsite gym discounts, guest services, e Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. At Morgan Stanley India, we support the Firms global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firms infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, theres ample opportunity to move across the businesses for those who show passion and grit in their work. Interested in joining a team thats eager to create, innovate and make an impact on the world? Read on What youll do in the role: Manage the delivery of service to include foodservices, conferencing, visitor registration, reception services, and switchboard to meet Morgan Stanleys global standards for best in class employee and guest experience. VIP service delivery is required. Manage high profile, end-to-end event management such as F&B solutions, guest parking, visitor access, event room layout, cross-functional coordination, and sourcing exceptional F&B partners. Ensure commercial operating models are consistently managed through a continuous improvement lifecycle with a focus on service excellence, budget and ROI Managing Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise, in line with the firms commitment to Environmental standards. Track and monitor KPIs, SLAs and drive vendor performance for continuous improvement. Build relationships, collaborate and strategize with service providers and their business partners to create a best in class and fit for purpose environment for employees and clients Actively participate in regional and global initiatives. Clear and proper communications and understanding escalation processes are critical. Properly engage with local leadership and immediately escalate and respond to concerns. Manage and develop relationships with key business unit stakeholders and contacts. Maintain an active awareness and understanding of global workplace trends, innovations and opportunities Implement and update processes to mitigate all risk issues. This includes topics but not limited to technology risk and compliance, health and safety, food safety and sanitation, regulatory compliance, firm guidelines and confidentiality. Respond to and management of environment & safety issues as they pertain to the health, safety and wellbeing of Morgan Stanley employees. Incident Response: Familiarity with and adherence to the firms incident response process On-call availability for afterhours emergency and BCP business support Coordination and communication of incident response protocols developed in partnership with global security Ensure each of the Amenities functions are operating at the highest levels of client satisfaction on a consistent basis and create an exceptional workplace experience for the people of Morgan Stanley. Drive and implement Corporate Social Responsibility initiatives. Implement and stay compliant with any firm and global CSR initiatives. Develop, implement, and maintain business continuity plans to ensure minimal disruption to operations in the event of unexpected disruptions or crises.