Director - Engineering

Overview of the role:

• Inspire, lead and grow a team of software engineers, engineering managers, and quality assurance personnel
• Technical leadership for product and across all engineering requirements.
• Continuously improve and drive engineering best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.
• Bring a passion to stay on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of the engineering community.
• Encourage innovation, implementation of cutting-edge technologies, inclusion outside-of-the-box thinking, teamwork, self-organization, and diversity.
• As a key member of the product engineering team, work with product management, architecture and professional services to deliver and maintain compelling products to market
• Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities.
• Bring tested methodologies and tools of iterative, asynchronous development to the company.
• Reduce the time-to-insights window for new customers.
• Responsible for the overall development and release life cycle.
• BE/ B. Tech. in Computer Science /Software Engineering from a reputed
  college/university.
• 15+ years of industry experience with experience leading engineering teams with over 30+ software engineers.
• Hands-on experience in building large-scale distributed systems with AWS
• 5+ years of direct people management experience including managing managers
• Experience communicating with technical and non-technical stakeholders at all levels across the business.
• Experience in building highly scalable Enterprise SaaS software is a big plus
• Experience in AWS will be added advantage
• Exceptional leadership skills and proven experience in shaping team culture.
• Proven ability to headhunt, attract, retain, and coach engineering talent from top companies and universities.
• Strong analytical skills and passion for answering questions with data
• Bachelor's degree in computer science, engineering, or a related discipline.
• Proven record of building, managing, and sustaining product organizations.
• Must have the ability to influence people at the business unit level.
• Must have the ability to understand the technical and non-technical aspects of product development.
• Excellent problem-solving skills.
• Excellent verbal and written communication skills.

• Bachelor's degree in Engineering; Master's degree preferred
• Professional Engineering (PE) license
• 15 years of progressive engineering experience, with at least 5 years in a senior leadership role
• Proven track record of successful project delivery and team leadership
• Strong strategic planning and execution skills
• Excellent project management abilities, including budgeting and resource allocation
• Advanced knowledge of engineering principles, practices, and software tools
• Deep understanding of engineering trends, innovations, and industry standards
• Experience with regulatory compliance in the engineering field
• Outstanding communication and interpersonal skills
• Ability to make critical decisions in high-pressure situations
• Demonstrated commitment to fostering a culture of innovation and continuous improvement

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.