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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Platforms and Capabilities team within Global Risk and Compliance (GRC) is responsible for building and implementing leading-edge platforms and solutions for risk management. Our vision is to“provide best-in-class Platforms and Capabilities that enable the risk management framework in GRC and across the Company and empower colleagues to excel at risk management activities.”
American Express is on a mission to evolve risk management across all risk domains and stripes (Enterprise Risk, Operational Risk, Compliance Risk, Privacy Risk etc.) A key part of this are the technology solutions and platforms. We are seeking a Director, Digital Product Management, Integrated Risk Management to lead this multi-year effort. This is a newly created role, and the Director will be responsible for suite of solutions within thewithin Integrated Risk Management (IRM)platform.
Responsibilities:
- Develop and drive the strategic vision for owned modules/component within Integrated Risk Management (IRM) platform(s) which is line with the AXP’s core risk management vision. Connect the vision to that of their respective risk domains
- Establish a multi-year roadmap for execution and implementation
- Partner with stakeholders across AXP for the vision, roadmap, planning and execution. Business partners will include risk management organizations across AXP – BU-level Control Management teams (1LOD), risk domain teams in the Independent Risk Management organization (2LOD) and Internal Audit (3LOD), Technology and many others
- Track and manage execution of multiyear initiative – prioritize and sequence deliverables, host agile ceremonies, manage risks and issues, report status to senior leaders, etc.
- Manage transition from the existing platform(s) to the new IRM platform(s)
- Manage the overall platform governance across various AXP functions including prioritization, requirements, and any conflicts that arise
- Manage the roll-out plans and adoption with various AXP functions including organizational change management
- As it relates to the end-to-end architecture vision, manage the definition and execution of integrations with various risk and enterprise applications
- Build, lead, and develop a diverse team of high-performing Risk Management and Product professionals executing against highly complex and critical projects and governance activities
- Nurture and mentor talent across the team.
Qualifications
- A bachelor's degree in computer science, engineering, information systems, or a related field. An advanced degree (M.S. or Ph.D.) in computer science, engineering, information systems, management technology, or an MBA is preferred
- Experience leading implementation and ongoing support of at least one industry-leading Governance Risk and Compliance (GRC)/Integrated Risk Management (IRM) platforms such as Diligent, ServiceNow, IBM Open Pages, Metric Stream, Archer, Audit Board etc. is desired
- 7+ years of Product Management (or equivalent) experience. Must have experience in large platform implementation from ideation to rollout
- Strong background in the Product discipline - Business case creation, roadmaps, prioritization etc. Ability to translate business requirements into technical platform capabilities, roadmaps, solution architectures, and data domains
- Experience in following areas: definition and design of business, functional and technical requirements; system selection and implementation support; Systems Development Lifecycle (SDLC); Quality Assurance and testing (QA); program/project management and implementation planning (PMO)
- Good understanding of key risk frameworks such as Risk and Control Self-Assessment (RCSA), risk tolerance and appetite management, control monitoring and testing, risk and performance metrics, issue management, regulatory change management, automated workflows, reporting etc.
- Experience in at least two risk domains such as Operational Risk, Consumer Compliance, IT/IS risk, Privacy Risk, Third Party Risk, Conduct Risk, etc.
- Experience with system and application architecture, data integration and analytics. Strong foundation in establishing data models (taxonomies and ontologies) for risk management.
- Strong communication skills, both verbal and written, at all levels of the organization, effectively leveraging storytelling to drive understanding & alignment
- Demonstrated ability to think critically and challenge the status quo
- Experience as people leader with ability to lead global teams
- Proven success working in a matrix environment
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulat
