Director - Operations Job Profile Summary Rackspace a leader in Cloud Computing is looking for talented leaders in India to join our talent group This is a leadership role reporting to the Senior Leader in India Public Cloud. This is an extremely critical role with the responsibility of facing customers and being a point of escalation – grounds up. The primary function of this role is to build and run a successful Delivery business with Sales, Solutioning and Delivery responsibility.
Key Responsibilities
P&L leader for Operation with responsibility for revenue, margin, and utilization targets.
Strategy - Deliver against a clear business plan that includes prioritized offerings, target markets/customers/segments, monetization model, mix of Racker and Partner delivered capabilities, and clear performance measures/objectives.
Sales: Responsible for Delivering Good results while managing the Operation services in America.
Pre-Sales- Actively participate in presales activities, deal reviews for the business.
Solutioning: Solutioning differentiated offering for customers helping them achieve their business objectives.
Delivery: Responsible for delivering large and complex Managed services engagements across the Globe.
Delivery: Responsible for delivering engagements successfully with high customer satisfaction.
Delivery – Building strong operational Excellence and delivering engagements within defined SLA’s.
Partner- Partner with Hyperscalers in creating strategic initiatives that would help the growth of business.
Partner- Work with Offering and marketing organization to create market defining offers and lead the sales and deployment of those offers
Team Management – As a manager of manager lead a large team of L1, L2, L3 and Delivery Managers for a region.
Talent Management – Help build a world class organization through talent management excellence - including attracting, recruiting, developing, and retaining key talent including Enterprise Architects and Consultants with strong application architecture and transformation background.
Operational Excellence: Maintain a healthy utilization for the team.
Operational Excellence: Forecast accurately revenue, margin, utilization for business
Operational Excellence: Represent business in front of Senior Leaders and customers.
Cross-organizational agility, communication, and leadership.
Provide technical thought leadership with ability to provide pattern recognition around key opportunities and serve as a key technical influencer across Rackspace.
Maintain an in-depth knowledge of clients’ business and industry, anticipating and addressing opportunities and issues as they arise
Skills Required
Seasoned P&L leader with strong experience in Operations for
Hyperscale’s or leading Consulting/SI organizations of 150M+
Experience of managing large Shared and dedicated Infra and Apps Services support business.
Strong understanding of technology and standard practices around ITIL, Service Delivery, Shared services.
Strong understanding of services business including commercial models, SLA’s.
In depth knowledge of Hyperscaler /Cloud offerings and services to build and deliver services around them.
Strong experience of leading customer discussions and winning deals based on solution strength.
Strong delivery experience of successfully delivering large managed services engagements with Global Delivery model.
Strategic thinker who can plan and build long range plans.
Thorough knowledge of all areas of business operation including strategic and operational planning.
Ability to lead teams of support professionals and delivery managers.
Proven leadership and motivational skills with a passion for excellence and a constant desire to innovate and improve.
Excellent time management, communication both oral and written, decision-making, presentation, human relations, and organizational skills.
Must be a strong presenter to technical audiences.
Attention to detail in all areas of the work.
Education and Experience
Bachelor’s degree in Computer Science, Engineering, Business, or a related field required.
Advanced degree preferred.
15+ years’ experience building, and leading Infra services business
12+ years of experience as Service Delivery Leader with ITIL, ITSM experience.
