You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
This position is within ICS in India & will report to the Vice President – Business Regulatory Projects, AEBC. The incumbent would be functionally responsible for project managing critical regulatory projects, which would span across business units of AEBC.
Purpose of the Role:
The primary focus of this role is to spearhead management, oversight and successful delivery of one or more regulatory projects with moderate level of complexity; through effective thought leadership, enterprise thinking and in collaboration with multiple stakeholders - within and outside of AEBC.
This role would require outstanding leadership and influencing skills, strong personal accountability of delivery of complex change management initiatives, extensive knowledge of American Express products, processes, and platforms, strong project management discipline and exceptional communication skills.
Key responsibilities of the role will include:
- Working closely with the VP – Business Regulatory Projects & Other Business Heads in AEBC to drive an agile implementation of regulatory projects.
- Assessing new and changing regulations in partnership with GCO, Compliance, CISO and Operational Excellence teams to determine impacts across the enterprise.
- Extensive collaboration with global functional teams across numerous business units and with controls functions for effective implementation and delivery of high priority projects.
- Effective program management (and documentation), including definition of principles, tools, processes, roles and responsibilities and effective communication and management protocols of risks, issues and changes.
- Representing American Express with key industry forums and associations focused on industry interpretation of regulatory requirements.
- Implementing and maintaining Global as well as local best practices covering policy, risk management, governance and reporting.
- Leading and developing a team of highly skilled Business Project Managers.
Skills & Experience:
- Proven business leader with strong technical skills, able to demonstrate driving success in large complex multi-market change efforts in an agile environment, working with senior level stakeholders, and of being able to lead and influence without direct authority.
- Strong enterprise thinking, organization abilities & communication skills.
- Proven ability to adopt & lead a team to embrace safe & sound business practices while operating in dynamic and highly evolving environment.
- Payments industry experience, including knowledge of payments regulation and its impact on payment networks, acquirers and issuers; keen interest in developments in the Reg-Tech space.
- Understanding of key AXP operations and technology functions with proven ability to navigate AXP organization and to effectively drive results.
- Strong thought leadership, business acumen & execution skills to nurture a sound working relationship with the regulators. Strong control and compliance focus.
- Experience of regulatory change management either within the business, operational excellence or compliance preferred.
- Track record for change management and delivery in complex and highly-matrixed organizations.
- High intellectual curiosity & critical thinking with the ability to understand new concepts quickly, deal with ambiguity and solve complex problems.
- Strong relationship and collaboration skills with the ability to influence a broad group of stakeholders across the organization, at all levels.
- Outstanding communicator with the ability to communicate complex topics in a clear and effective manner, adapting communications based on the audience.
- Candidates with over 12 years of experience with an MBA/Masters would be preferred.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
