You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The US Consumer and Digital Technology Cross Platform Delivery team is looking for a Director, Product Delivery and Integration for Cross Platform Delivery – to lead large, complex end-to-end project initiatives with the dedicated focus they demand, and who:
- Works in partnership with Product Management and Owners, as well as the core and extended Technology teams including Architect(s), to understand the intended outcome of the program, manage delivery, and communicate progress delivery.
- Translates key business goals and enables coordination of Product Management and technology leaders and teams to drive alignment of activities to achieve desired outcomes.
- Coordinates and reviews portfolio’s end to end delivery plans.
- Supports and guides the development process, collaborating effectively across multiple cross-functional teams to skillfully execute on deliverables in a timely manner.
- Dedicatedly anticipates any risks and issues during the delivery of the portfolio plan and ensure that appropriate mitigation actions are undertaken.
- Facilitates the engagement of end-to-end delivery and/or support teams, negotiating where necessary to resolve any resourcing conflicts that may arise due to availability or skill.
- Promotes continuous improvement in Technology end to end delivery processes to drive overall improvements.
- Actively engages in resourcing processes to ensure organization agility.
- Ensures adherence of portfolio (or Platform) supported relevant compliance requirements.
- Works with the Service Delivery/Technology Operations to ensure quality and performance of program supported to achieve intended outcome.
- Drives processes and execution oversight for Agile Release Trains.
- SDLC Methodologies and Practice
- Work with key Product and Engineering stakeholders on Strategy and Delivery/Execution of the portfolio
- Business Risk Management
- Enterprise and Business Architecture Problem Management
- Program Management
- Quality Management
- Release and Deployment Requirements Gathering and Definition Adaptive Communication
- Agile Practices
- Lead team of highly motivated individuals and help deliver against committed goals
- Industry and Company Knowledge Organizational Change Management Technical Acumen
- Technology Industry Trends
- Builds high trust and credibility across the organization through deep domain knowledge of the business and underlying technology
- Driving key business strategies and operational results while also maintaining high control and compliance standards
- Championing innovation that consistently enhances the colleague and customer experience to deliver business value.
Technical Skills
- Overarching understanding the technical platforms and architectural integrations.
- An understanding of technical integration in order to ensures alignment of technical solutions across platforms and risk mitigation.
Leadership and Coaching
- Champion of Lean-Agile practices and mindsets by encouraging and supporting enterprise Agile maturity progression.
- Builds and develops high performing teams.
- Encourages diversity of thought and demonstrate an open mindset.
- Fosters a culture of trust and leadership in others.
- Champions a learning culture to drive continuous improvements and standardization.
- Respectfully and purposefully challenges the status quo.
- Ensures collaboration and quality practices between leaders, Agile teams and Product teams.
- Provides support and guidance to teams in the technical infrastructure processes.
- Responsible for compliance with SDLC standards across the Agile Release Train.
- Responsible for data integrity for the Agile Release Train within the Agile Management tools.
- Influence with or without authority through effective change and leadership management.
Minimum Qualifications
- Bachelor’s Degree
- 5 + years of experience in Agile Methodology - Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions
- Experience in Lean/SAFe Principles and Frameworks quality and testing best practices
- 7+ years relevant Program/Project Managementexperience
Preferred Qualifications
- Strong facilitation, executive presence and communication skills
- Experience with design and coding across one or more platforms and languages
- SPC or SA certification preferred; RTE certification
- Ability to drive value delivery
- Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
