The primary focus of this role is to support and work with platform managers in developing the necessary requirements and clarity to drive new digital customer solutions into the market.
The Product Information Management (PIM) Analyst supports omnichannel PIM processes and serves as a central point of contact for system users, digital product/platform managers, and business stakeholders. This role is crucial in ensuring the accuracy, consistency, and completeness of product information across all digital channels.
Principle Duties/Responsibilities:
Support Ongoing Initiatives:
Act as a subject matter expert (SME) to onboard new divisions and products into PIM.
Develop relationships with divisional and business unit subject matter experts and product content specialists (PCS).
Coordinate with stakeholders to define and expand data models and attribution for new products and acquisitions.
Work with PCS to expand product and classification hierarchies to reflect NPIs, business acquisitions, and divisional consolidations.
Support ideation, development, and training elements of digital service solutions in collaboration with business stakeholders in alignment with business objectives.
Support cross-functional projects in partnership with Digital Product and Platform Owners, DS/IT, Finance, and customer operations centers to refine broad concepts and customer requirements into structured IT requirements that enable execution.
Support PIM System Users:
Manage governance operational processes, including Service Desk requests.
Implement governance requests to support the OneAgilent omnichannel data model.
Coordinate cross-functional tasks with content strategists and information architects to improve customer experience.
Empower the localization team to operationalize translation processes.
Drive continuous initiatives to improve the operational efficiency of PIM.
Participate in Digital Channel projects to expand the PIM footprint for enhanced omnichannel experiences.
Translate VOC (Voice of Customer) into actionable insights and partner with the digital portfolio manager to develop a long-term digital service product roadmap in collaboration and alignment with Product Marketing and other key stakeholders.
Create and Deliver User Documentation and Training:
Develop and manage user documentation, including operational and governance process flows and user playbooks.
Onboard and train new PIM users.
Create self-serve help tools, such as reference videos and FAQs, to support stakeholders.
Collaborate with Digital Product Adoption teams to provide technical aspects of training on new solutions and define key metrics and dashboards to track KPIs.
Support Data Modeling, Standardization, Cleanup, and Migration/Conversion:
Work with data stewards and PCS to monitor data integrity.
Support future onboarding of data into PIM to support eCommerce, self-serve, business intelligence, other business systems, and external customer/distributor needs.
Conduct market research, experimentation, customer co-design, and competitive analysis to gain in-depth market intelligence when needed.
Translate customer feature requirements and capture them into Agilent’s IT technical documents for IT to scope out projects.
Create and Maintain Import/Export Data Feeds and Reporting:
Manage import and export configurations to support bulk data updates and system integrations.
Manage export configurations to support distributor/partner/channel requirements (e.g., eCatalogs, China commerce).
Generate system reports to support business requirements.
Be accountable for tracking and delivering projects on-time and on-budget.
Own test strategy and coordination of cross-functional teams for digital solution testing and business sign-off.
Recommend enhancements for existing functionalities to improve ease of use for customers.
BS/MS degree in Business, Information Systems, or a related field.
Overall, at least 4-6 years of experience.
3+ years of experience in PIM, data management, or a related role.
Strong understanding of data modeling, data governance, and data quality principles.
Experience with PIM systems and tools.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to manage multiple projects and priorities.
Experience working in a cross-functional team environment.
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