Digital Engagement Lead, Enterprise Websites - Global Digital Engagement

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Digital Engagement Lead, Enterprise Websites – Global Digital Engagement - BU T@L Commercial Capability

At Lilly, we believe in the talent of our workforce. One of the best ways to utilize and develop that talent is to use our existing workforce to fill new and/or open positions. If you are looking for a new position within Lilly, you can view and apply to open roles posted in the internal job posting system. You must meet the minimum qualifications outlined in the job description and have/obtain work authorization in the country the position is located in order to be considered. When applying internally for a position, your current supervisor will receive notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying. 

Organisation Overview:

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism.

Consumers are becoming more digitally inclined, with most expecting real-time answers. The need to engage in digital channels to connect and communicate with consumers is rapidly increasing and becoming more sophisticated. The digital engagement space is continuously evolving – new products in the marketplace, new and changing platforms, change, new data to report and new ways to interact with customers. Lilly recognizes the need to be present in Direct to Consumer (DTC) marketing, informing and connecting with Healthcare Professionals (HCP) and Disease state awareness through digital channels such as Websites, Search Engine Marketing (SEM), and Social Media (Facebook, LinkedIn, YouTube, Instagram, TikTok, WeChat, WhatsApp, etc.). We strive to meet the needs of today’s consumers when and where they want to engage, with personalized content.

Role:

As Digital Engagement Lead, you'll oversee global marketing and disease education websites for Lilly, ensuring they are developed, maintained, and retired per policy. This fast-paced role requires expertise in front-end development, social media, and SEO, as well as collaboration with delivery leads, designers, account managers, and stakeholders. This role will primarily focus on front end website capabilities with an opportunity to support and integrate with search, social, data, and personalization teams, aligning with business priorities. This role also involves coordinating across global teams, affiliates, and brands to ensure the seamless development and scaling of digital platforms, and fostering alignment across business objectives and technical capabilities.

Responsibilities:

• Serving as the lead for the development of websites in partnership with developers and Marketing account managers
• Evaluating potential use cases for new capabilities and managing key prioritization/trade off discussions for new website work 
• Lead the definition and gathering of requirements and propose changes to existing services and capabilities where applicable 
• Help define and lead future state website strategy and coach/develop junior developers on the team
• Accountable to drive digital innovation, at scale, and serve as a change agent throughout the organization.

Basic Qualifications:

• Bachelor’s/Master’s Degree in Information technology or Computer Science.
• 8+ years in building responsive, user-friendly web applications, with significant expertise in front-end technologies (HTML5, CSS3, JavaScript) and frameworks (React.js, Redux).
• Proficient in AWS, Adobe Experience Manager, REST APIs, JavaScript profiling, and memory/page speed optimization.
• Experience in building reusable UI components, component-based UI frameworks, and style components; deep understanding of application vulnerabilities (XSS, CSRF) and secure web application development.
• Strong understanding of Adobe Analytics, Google Analytics, and Google Tag Manager for tracking and optimizing website performance.
• Proven ability to lead a development team, manage deliverables, and communicate with senior business stakeholders across multiple brands and affiliates.
• Ability to work closely with cross-functional teams in multiple countries, ensuring smooth communication and technical alignment across brands and regions.
• Serve as the technical product owner, translating business requirements into technical solutions, prioritizing tasks, and driving the development process.
• Proactively identify and resolve technical issues, while managing stakeholder expectations and aligning solutions with business goals.
• Comfortable navigating new technologies and working in an agile environment, balancing competing priorities and fast-paced timelines.
• Implement best practices for secure coding and adherence to web accessibility standards, ensuring a robust and user-friendly digital experience.

Additional Preferences:

• MBA(or equivalent) degree additional to above mentioned educational criteria.
• Experience with 2D visualization libraries like D3 is a plus
• Experience with Adobe products and/or personalization technology
• Experience with Content Management Systems
• 5+ years in a Digital Marketing, Program Management, or Information and Digital Solutions organization
• Demonstrated understanding of the consumer marketing channels and business areas 
• Experience working directly with the US affiliate, Corporate Communications, and global teams, and engaging with business stakeholders directly for day-to-day operations
• Demonstrated ability to work in a dynamic, constantly evolving environment
• Experience with Accessibility design
• Experience working with AdTech or digital marketing technologies a plus  
• Experience in working in Scrum - Agile methodologies 
• Experience working with social, search and web analytics technologies
• Experience in development and deployment on cloud infrastructure
• Strong verbal and written communications skills with high attention to detail
• Have strong self-management skills and ability to work in ambiguity 
• Experience working with stakeholders in different countries
• Pharmaceutical or healthcare industry experience

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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