The primary responsibility of this role is to perform various tasks related to content for the video catalog quality, under general supervision. This could involve tasks such as checking and/or fixing metadata, image, subtitles, audio and video assets to provide a seamless viewing experience to PV sports customers. The day to day job requires the individual to make judgment based decisions by following a standard operating procedure. The associate should have working knowledge of MS office to capture data on daily basis.
Key job responsibilities
-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the Video content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operations
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Knowledge of Excel at an advanced level