DevSecOps, Service Management and Production Support/Senior Software Engineer

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Work Location: Pune

In this role, you will:

• Experienced in handling production support tasks of highly complex IT applications requiring round-the-clock support.
• Working with the production support team to meet the objectives of the IT service. Keep track of production tickets reported (incidents, alerts, service requests) to manage communication with the reporter and relevant stakeholders.
• Assist leading DevSecOps initiatives, Vulnerabilities remediations, comply with Accessibility and Digital Design Standards.
• Continuously monitor the health of infrastructure and escalate issues to relevant Infrastructure teams. Providing informed insight to the program team on improvements in governance, reporting, helping to identify trends and areas of performance concern.
• Actively participating in relevant change initiatives, compliance and operational risk related forums / committees as required.
• Support the program team in meeting its obligations in connection with requirements and issues raised by external regulators / interested parties as required.
• Ensure that senior management are appropriately advised of any operational related concerns by providing informed insight and early intervention/escalation as required.
• Act as a bridge between senior stakeholders in the region and Support on-shore/off-shore team. Availability to work the shift pattern required for this role, i.e. No shift work required but some out of hours and weekend support will be required from time to time