DevOps Support Engineer

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.
Description:
DevOps Support Engineers at LotusFlare guarantee the quality of the software solutions produced by LotusFlare by monitoring, responding to incidents and testing and quality checking.  

With shared accountability and code ownership, DevOps Support Engineers take on-call responsibilities and incident management work. 

Through these activities, LoutsFlare developers write code that better fits into their applications and infrastructure, helping them proactively deepen the reliability of services being deployed.  DevOps Support Engineers will test the functionality of the code to bring out every flaw and to improve on the underperformance of every standalone feature. This role is always on the lookout for opportunities to improve any and every feature to bring customer satisfaction.

Partnered alongside the best engineers in the industry on the coolest stuff around, the code and systems you work on will be in production and used by millions of users all around the world.  Our team comprises engineers with varying levels of experience and backgrounds, from new grads to industry veterans. Relevant industry experience is important (Site Reliability Engineer (SRE), Systems Engineer, Software Engineer, DevOps Engineer, Network Engineer, Systems Administrator, Linux Administrator, Database Administrator, or similar role), but ultimately less so than your demonstrated abilities and attitude.

Responsibilities:

• Monitoring backend services (cloud-based infrastructure)
• Supporting, troubleshooting, and investigating issues and incidents (support developers and infra team with system metrics analysis, logs, traffic, configuration, deployment changes, etc)
• Supporting and improving monitoring/alerting systems (Searching, testing, deploying new functionality for existing tools)
• Creating new features for automating troubleshooting and investigation process
• Creating new tools to improve the support process
• Drafting reports and summarizing information after investigations and incidents

Requirements:

• At least 1 year of work experience with similar responsibilities
• Strong knowledge and practical experience in working with the Linux(Ubuntu) command-line/administration
• Understanding of network protocols and troubleshooting (TCP/IP, UDP)
• Strong scripting skills (Bash, Python)
• Critical thinking and problem solving
• Understanding of containerization (Docker, container)
• Experience with troubleshooting API driven services
• Experience with Kubernetes
• Experience with Git
• Background in release management processes
• English — Professional written and verbal skills

Good to have:

• Prometheus, Grafana, Kibana (Query language)
• Experience with Nginx/OpenResty
• Experience with telco protocols (Camel,  Map,  Diameter)  from advantage
• Software development/scripting skills 
• Basic knowledge Casandra, PostgreSQL
• Experience with using AWS cloud services (EC2, Redshift, S3, RDS, ELB/ALB, ElastiCache, Direct Connect, Route 53, Elastic IPs, etc.)
• CI/CD: Jenkins
• Terraform

Recruitment Process:

HR Interview followed by 4-5 Levels of Technical Interviews

About:
At LotusFlare, we attract and keep amazing people by offering two key things:

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, m