Deputy Service Manager

Key Responsibilities:

Equipment Installation & Commissioning:

• Install and configure CFS-related machinery or equipment such as container handling systems, conveyors, or material handling devices.
• Ensure equipment is fully operational post-installation by conducting necessary tests and adjustments.

Maintenance and Troubleshooting:

• Provide ongoing maintenance services to ensure that all CFS equipment and machinery run efficiently and without interruption.
• Diagnose mechanical, electrical, or software issues and resolve them swiftly to minimize downtime.
• Perform scheduled inspections and preventative maintenance tasks.

Repairs and Emergency Response:

• Respond to breakdowns or urgent technical issues quickly to minimize downtime and ensure smooth operations.
• Identify the root cause of problems and repair machinery or systems on-site.

Customer Support:

• Serve as the primary technical point of contact for customers, offering them guidance and resolving any technical queries they may have.
• Provide customer training on equipment use, troubleshooting, and safety practices.

Documentation and Reporting:

• Maintain accurate service logs and records, documenting all service visits, maintenance, repairs, and parts used.
• Prepare detailed reports for management and clients about equipment status and service activities.

Parts Management:

• Coordinate with the warehouse or parts department to ensure that required spare parts are available when needed for repairs or maintenance.
• Manage inventory of parts, ensuring they are well-stocked and in good condition.

Safety and Compliance:

• Adhere to safety regulations and ensure the equipment operates within required standards and guidelines.
• Ensure all work is carried out with a focus on safe handling and adherence to local laws and regulations.