_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
24x7 shift support for International Transmission Backbone network (PDH SDH/SONET, Ethernet and DWDM).
•Work and resolve all Proactive, Reactive & RFO tickets (NET/QHF/FLT) and actions
•Fault management for Multi vendors platforms & Equipments:
•Initial triage for DCN issues before engaging next level of support.
•Raise and follow-ups for Trouble Ticket & work order for faults received.
•Engage next level of support for the activities which are more complex nature (difficult to articulate across all Vendors and services) where no clear path to resolution to 1st Line.
•Engage next level support for config related reroutes
•Co-ordinate with Field team and ensure incidents gets resolved.
•Co-ordinate with Various carriers and ensure incidents gets resolved.
•Carry out Pre/Post Checks for Maintenance of networks.
•To adhere with the quality and security standards while executing day to day operational responsibilities within agreed SLA/KPI.
•Follow the established procedures and quality standards (%Right first time, spot check requirements adherence
•Notification of incidents on email/callout to all OpCo’s (Operating countries) as per the established information flow.
•Follow internal and external Escalation as per guidelines for faster resolution of incidents that caused high impact on network.
India:
_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.