Deputy Manager - Service - RA Mines

We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.

Key Responsibilities:

Service Management:

• Oversee and manage equipment service operations, including field and underground maintenance.
• Analyze breakdown trends and proactively plan service and troubleshooting activities.
• Lead and conduct major equipment overhauls, ensuring minimal downtime and maximum efficiency.
• Track and monitor service activities, ensuring timely and accurate reporting.

Technical Expertise:

• Serve as the subject matter expert in hydraulic, electrical, and pneumatic systems.
• Provide technical guidance and support to the team during complex troubleshooting and repair activities.

Customer Handling:

• Manage customer relationships, ensuring clear communication and resolution of issues.
• Collaborate with clients to understand their needs and deliver tailored service solutions.

Strategic Planning & Execution:

• Develop and implement strategic plans to improve equipment availability, MTBF (Mean Time Between Failures), and MTTR (Mean Time to Repair).
• Maintain minimum inventory levels to ensure parts availability while optimizing costs.
• Formulate and update Standard Operating Procedures (SOPs) and Standard Maintenance Practices (SMPs) in line with safety standards.

Team Leadership:

• Lead and mentor a team of technicians and engineers, fostering a culture of safety and continuous improvement.
• Ensure the team meets equipment availability targets and adheres to safety protocols at all times.

Safety & Compliance:

• Uphold safety as the foremost priority in all service operations.
• Understand and enforce safety SOPs, and contribute to the creation and revision of safety guidelines.
• Ensure compliance with industry regulations and internal safety standards.

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Come and share your courage to shine with us!