Overview This position supports the FLNA Supply Chain organization. The position will focus on SAP IDOC & XML failure resolution, along with sync report monitoring and supporting new business initiatives involving order processing and master data. Responsibilities This individual will review and resolve SAP IDOC & ZML failures in order to maintain integrity of day to day business flows Monitor data sync reports & execute sync resolution and/or communicate to business/support teams of out of sync issues Ensure proper commuincations with other HQ/IT teams via SPA Box and Zoom Channels Work closely with field business users and HQ/IT support teams supporting the SAP Hana solution and designing, testing new robust SAP functionality. Gather, analyze and streamline business processes to deliver efficiency to the FLNA Supply Chain. Develop and execute analytical tools, using Excel and Access, which business teams will then use to achieve performance objectives. Develop and deliver training materials required to implement new tools, enhancements or procedures. Accountable for 3MM+ idocs per day for resolution if failure within a given SLA Qualifications Bachelor’s degree in computer science, Information Technology, Business Management, or applicable degree preferred Fluent in English Strong analytical skills Working knowledge of SAP ECC & SAP Hana a plus Practical working/programing knowledge of Excel, Access, VBA & SQL a plus Excellent presentation skills, both written and verbal 1-2 years’ experience in Supply Chain Ability to communicate and articulate opportunities and solutions Ability to collaborate and influence in a cross functional team environment Working knowledge of order processing, order life cycle and/or master data desired Ability to recognize and take action to resolve issues quickly and efficiently whilst escalating root cause deep dive to appropriate teams Ability to work collaboratively and proactively with multi-functional teams Be flexible, organized, and able to manage competing priorities