Overview As general sales support (GSS) capability lead, drive influential and productive conversations with global, regional leadership, Sr. executive to proactively plan, build consensus on GSS strategy and manage a large team and capabilities to deliver the output. Lead team to deliver sales support services to meet business needs of regularly scheduled and adhoc requests Act as a leader, the change agent and assist the GSS CoE teams’ training and development. Responsibilities Functional Responsibilities Ownership of all sales support projects. Conduct collaborative session with Sector/Regional partners and stakeholders for deliverables (timelines/number of outputs/etc.) Drive influential and productive conversations with global and regional leadership to proactively plan, build consensus on sales support strategy, COE org design and problem solve. Embed gold standard processes across sectors and BU’s & Drive standardization of processes across markets. Manage a large critical talent pool and help craft career paths of his team to drive engagement and manage attrition. Act as support and point person for Sector/Regional partners and stakeholders, when appropriate Scale-up operation in-line with business growth, both within existing scope, as well as new areas of opportunity to make the GSS capability future proof. Be abreast with industry best practices around process & technology and recognize opportunities to act & improve service delivery & build differential capability. Build a robust process framework (intake to delivery) with effective tracking interventions to proactively manage changes in scope, identify potential risks to service delivery and devise effective contingency plans. Continuously seek & implement process improvements and simplifications via optimal use of technology. Lead the creation of a robust training program (onboarding & ongoing) around categories, business, industry, process, tools etc. Build GSS expertise in the CoE across all formats and promote end-to-end GSS management view. Drive agility in the team to swiftly move across regularly scheduled and adhoc requests. Coach, mentor, motivate and supervise project team members while encouraging them to take positive action and accountability for their assigned work. Create an inclusive and collaborative environment and nurture an enterprising culture in the team. Ability to focus against speed of execution and quality of service delivery rather than achievement of SLAs Ensure accurate and timely delivery of team’s tasks regarding: Conduct quality control ensuring all projects meet assortment requirements, innovation opportunities and Category metrics. Mange multiple project timelines simultaneously Ensure timelines are met by tracking project process, coordinating activities, and resolving issues. Build and maintain relationships with internal project partners. Work across multiple functions to aid in collecting insights for action-oriented cause of change analysis. Work with stakeholders in the business and DX to drive value, revenue and share for PepsiCo Communications and stakeholder management Facilitate weekly meetings with leadership teams to review status and mitigate risks of key projects. Conduct relationship management with over 6+ Sectors, 6 Hubs, 10+ global stakeholders across numerous sectors/Markets, hubs, consulting, and enabling workstreams. Develop executive-level status reports, presentations, and briefings that articulate S&T Commercial vision, Roadmap, Implementation Plan and Transformation initiatives. Transformation Apply critical thinking and relevant project management methodologies to perform root cause analysis and drive action plans for resolutions and intended outcomes. Perform strategic and data analysis to offer business insights for senior leadership in decision-making. Qualifications Prior consulting or significant project management experience in large scale global organizations is essential. Experience in broad transformational implementations or managing complex projects including global coordination. Project Management Professional (PMP) certification preferred (not mandatory) Towering strength with MS Office – MS Project, Excel, and PowerPoint in particular. 5- years of experience with strong analytical and project management background Differentiating Capabilities: Expert communications, including in-person and virtual meeting facilitation. Ability to influence stakeholders across multiple Sectors and Hubs Results oriented, adept in conflict resolution, skilled at prioritization and change management. Able to work autonomously and be comfortable with ambiguity. Able to effectively work in a highly matrixed organization, handling competing priorities and connecting the dots across
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