Demand Planner and CSO

Demand Planner cum Customer Service 

Why does this position exist?  With what permanent objectives?

To service the customers of the assigned Business Unit and order management

  u Driving Demand Planning and Service Excellence

  v Proactive Customer Orientation

  w Communication Effectiveness

  x Continuous Improvement

Strategic- Key Activities:

• Leading the complete demand & supply planning for Enhanced Oil recovery (EOR) SBU and support CSO for EOR activities
• Perform sales and delivery order management according to SOP

• Monitor orders and communicate to customer & Sales team on order status

• Perform business rules and manage data related to order-to-cash process.
• Strategic roadmap for improving supply reliability.
• Collect and consolidate demand forecast on rolling 6-month basis for demand & supply planning for Dahej Site and Tolling Operations
• Conduct Monthly demand review meetings with Sales Account Manager & identify demand outliers if any for correction.
• Responsible to conduct Monthly S&OP meetings & provide key inputs to management for EO operations during meeting.
• Responsible for review & execution of production plan based on the sales Forecast & maintain agreed Inventory levels.
• Develop & execute operations planning for Dahej operations & tolling Operations & coordinate with key stakeholders for smooth execution of Operations plan.
• Liaise with Dahej and toller to ensure smooth production operations.
• Responsible to meet yearly operations planning numbers for EOR products by ensuring smooth supply chain operations.
• Plan raw material replenishment based on finished goods planning which is derived from sales Forecast.
• Work with local/regional team & make strategic roadmap for developing alternative of all key raw materials
• Coordinate with regional product management & Third party Suppliers for raw material sourcing strategy for key raw materials like & developing contingency plans for alternative sourcing in case of supply chain disruptions
• Provide projections to regional SCM counterpart for Intercompany raw materials & coordinate with them for timely supplies
• Monitor inventory levels and provide Inventory projections to regional team based on sales Forecast.
• Conduct regular analysis of supply chain performance metrics and identify areas for improvement.
• Coordinate with cross-functional teams i.e. operations, product management & controlling to optimize supply chain processes and resolve any issues or bottlenecks.
• Stay updated on industry trends, emerging technologies, and regulatory changes impacting the supply chain & taking necessary actions wherever required.
• Prepare reports and presentations to communicate supply chain performance and improvement initiatives to stakeholders.
• Develop & implement strategies for the disposition of obsolete inventory
• Analysing & improving supply chain processes & Operations to optimize the cost.
• Responsible to identify asset capacity bottlenecks to meet long term Sales Projections submitted by sales team. Inform such bottlenecks to business management team to plan necessary actions.
• Effectively managing supply crises & guiding the team through challenging times.

Operational:

• Inventory monitoring – local key user of SCII to report DIV, OIV, aging stock
• Forecast Accuracy – DP FCA reports (external and internal)
• Logistics Costs – monitor monthly development (filling, packaging, shipping, distribution, demurrage)
• NCM monthly report – local key user of NCM, report NCM KPIs monthly
• Delivery Services – local key user of DSC, report DC/DR monthly
• Respond to verbal (or written) requests in a timely and professional manner, ensuring any promises made are fulfilled
• Determine the appropriate solution by following operating procedures. Resolve issues without unnecessary delay and escalate more complex problems as required
• Listen carefully to instructions and questions and check for understanding
• Consistently deliver work tasks on time and to agreed standards. Alert colleagues or manager in advance when timeline or quality of the deliverables is likely to be affected
• Proactively seek guidance and asks questions to understand structures, processes, systems and responsibilities EV SCM, and how own role contributes to the broader team goals
• Creation of Sales Orders based on customer PO or Sales Forecast
• Follow up with counter parts for order allocations and vessel bookings. Delays if any should be pro-actively communicated within the team
• Tracking of orders, Sales & Customer Receivables on daily basis and highlighting issues if any
• Connect with Customer on periodic basis
• Customer AR follow up for payment purpose review credit limit with sales team
• Follow up with Customer for Call ups against the tender qty and to keep a track of the supplies to avoid oversupply. Forecast and plan the orders  to avoid / minimise delay penalty. Align with Sales colleague and transmit the orders accordingly
• Focus on digitalisation and utilization of digital tools
• Co-ordinate with transportation team for vehicle placement & reduced cost for the BU
• APO forecasting and updating the same in system
• Inventory control & review of aged inventory

Job Skills:

• Education: Bachelor’s degree in Commerce, Supply Chain or Logistics Mgt.