Demand Management Lead/Delivery Head/Pune/ Regional IT-Europe: 0000KCYH

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Delivery Head

In this role, you will:

• Oversight - Acting as a trusted advisor’ to regional CIO Europe Leadership team as it relates to our overall portfolio health and financial performance of governed projects. The Demand Management Lead actively oversees the delivery across the designated HBEU Transformation projects. This project cuts across HSBC Continental Europe & Universal Banking countries, ensuring that there is clear focus on delivering the bank’s High Priority Programme, project targets and significant changes. Reviews and constructively challenges project / workstream status reports and ensures all aspects of programme performance are being managed effectively.  Escalating, co-ordinating any mitigants or remedial action. Manages, measures and tracks change impacts as a result of the programme.
• Strategic Leadership End to end management and leadership of Change demand  process from gathering business case submissions, challenging estimations, understanding outcomes to enable prioritisation of budget, providing recommendations on projects to support and gaining approval from leadership team. Clear understanding of the evolving priorities of the region and providing recommendations and ability to pivot to new priorities as they emerge. Providing strategies to redeploy funds to mitigate high risk headwinds.
• Accountability - Establishing and leading SteerCo for Tech regional Europe Change portfolio, holding Project managers to account on delivery and spend in line with approved budget. Tightly monitoring performance and escalating material issues and risk via SteerCo. Assessing each projects performance and providing a measure to monitor maturity and progress.
• Governance Oversees the development of a well-defined programme plan focussing on identify concentration risk across the portfolios impacting Europe. Coordinates planning across multiple Project Managers and delivery partner teams. Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk. Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits.
• Tracking of strategic programme risks/issues/dependencies, assesses the impact on the benefit realisation for the programme and takes action to minimise impact, actively challenging and removing obstacles. Plans and manages the implementation of the change, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensuring that the organisation and other change audiences are ready, willing and able to function in the new business environment
• Financial Performance Demonstrates effective financial skills to develop and manage a detailed business case, including investments, detailed benefits and link to overall finances of the business. Manages and reports on the programme budget, acting on any variance and promoting good budget control across the programme’s workstreams. Governance and administration of business systems & processes. At all times ensure reports and underlying systems (GPDM, Pioneer, Clarity, HIBs) are aligned and information is of high quality and consistency.
• Developing Capabilities Ensures good project induction and orientation – i.e. the team understand the programme context; programme and workstream structure/content, stakeholder importance and how this links to Bank strategy. Maintain a strong focus on people development and ensure programme resources receive any necessary training and support particularly on Transformation frameworks. Drive a performance management based culture to improve and drive efficiencies and performance including the effective management of underperformers.
• Risk & Control Responsibilities Governs implementation of risk-related policies and processes (operational, regulatory, financial, informational, reputational and audit risks) for the department, ensuring that that these meet regulatory and internal control requirements. Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and takes corrective action based on audit findings.