Delivery Manager – Reuters

Reuters Operations and Strategy is seeking a collaborative and dynamic Delivery Manager to drive our cloud-based, back-end development initiatives. The ideal candidate will lead global projects and programs, collaborating with cross-functional teams to deliver innovative solutions. A passion for Agile delivery and continuous improvement is essential, along with knowledge of Salesforce, Zuora, and Eloqua. 
In this role, you'll work with diverse teams across Reuters and Thomson Reuters, including Editorial, Finance, Sales, and Technology. Join us to shape the future of global news and media technology and advance your career in a fast-paced, innovative environment.

About the Role

Delivery Manager - Salesforce

• Delivers projects within the constraints of scope, time and quality.
• Salesforce interfaces across platforms
• Mostly with Billing experience as well
• Defines, documents and manages projects with minimal supervision, working with multiple teams across the globe, with differing priorities and working/cultural practices.
• Effectively manages project team conflicts, builds collaborative partnerships with stakeholders and gains commitment to make decisions.
• Identifies, assesses and manages risks, blocking issues and dependencies, and ensures stakeholders have information to make effective decisions. 
• Implements effective communication plans and operating rhythm, including provision of regular and accurate reports.
• Partners with the Product Manager to support product backlog definition / refinement / prioritization to feed sprints.
• Experience running Agile projects of varying size and complexity.
• Able to lead all phases of the project and the software development lifecycle.
• Excellent stakeholder management, communication and influencing skills across all levels of an organization
• Strong negotiating, influencing and conflict resolution skills.
• Creative problem solver.
• Outstanding attention to detail combined with the ability to see the big picture.

About You:

• Bachelor’s degree in business or technology (or related field)
• overall 7+ yrs of Exp.
• 3+ years’ experience in delivery management, with agile, product development teams.
• Professional certifications such as Project Management (PMP) and/or Agile (Scrum Master, other) certifications  
• Very strong English written & oral communication skills
• Proficient in project management tools (e.g., Excel, Jira, Azure DevOps, MS Project) and collaboration platforms (e.g. Microsoft Teams, Slack, Confluence), with experience using these tools to drive project success and team collaboration.  Report creation skills.
• Proficient in Salesforce, Zuora, and marketing platforms like Eloqua and HubSpot.
• Leadership: Experience in leading global projects and driving business system delivery.
• Technical Skills: Proficiency in systems like Zuora, Eloqua, and Salesforce.
• Stakeholder Management: Ability to work with various stakeholders, including customers, vendors, and internal teams.
• Agile Delivery: Passion for Agile methodologies and continuous improvement.
• Project Management: Strong skills in managing scope, schedule, budget, and quality.
• Conflict Management: Effective in managing team conflicts and building collaborative partnerships.

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  
  

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

  
  

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  
  

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

  
  

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  
  

• Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.