Delivery Manager

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

About us
At bp, we’re reimagining energy for people andourplanet. With operations working across almost every part of the energy system, we’re leading the way in reducing carbon emissions and developing more sustainable methods for solving the energy challenge. We’re a team with multi-layered strengths of engineers, scientists, traders and business professionals determined to find answers to problems.

And we know we can’t do it alone. We’re looking for people who share our passion for reinvention, to bring fresh opinions, ambition, and to challenge our thinking in our goal to achieve net zero!

Webelieve our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digitalrevolution transforms our society, our industry andourplanet.

Role Synopsis
The Associate Delivery Manager will beresponsiblefor supporting an extensive applications portfolio and leading global service providers. This role includes beingresponsiblefor licensing management and optimization.

This role focuses on running theO365licensing landscape. TheO365Licensing Analyst plays a crucial role within our Digital Workplace team. This position isresponsiblefor running and optimizing the licensing of Microsoft Office 365 (O365) products across the organization. The ideal candidate will ensure compliance, drive cost efficiency, and support the strategic goals of the company by applying their expertise in software asset management and licensing.

Key Responsibilities:

• License Management: Oversee the comprehensive management of M365 and related technology licensing landscape.Maintain and run the inventory of O365 licenses, ensuring accurate and up-to-date records.
  
• License Optimization & Compliance: Analyze license usage data to findopportunitiesforcostsavings and optimal use of resources. Ensure compliance with Microsoft licensing agreements and policies.
  
• Assist in consolidating licensinggroupsinAzureAD to streamline management and reduce complexity.
  
• Reporting: Create and deliver detailed reports on license usage, compliance, and optimization efforts.
  
• Collaboration - : Workcloselywith internal customers, including IT, finance, and procurement, to support O365 licensing needs. Collaboration with M365 platform and operations teams to provide any multi-functional support for optimization and smooth delivery of licensing allocation/deallocations.
  
• Vendor and Service Provider Management: Supervise the performance of contracted service providers, ensuring they meet or exceed SLAs and keymetrics. Address performance issues as necessary and findopportunitiesforcostsavings,efficiencyimprovements, and service innovation.Vendor management of regional IT support teams
  
• Supporting the license procurement process and any additional activities in relation to license procurement with Microsoft.
  
• Documentation: Develop and maintain comprehensive documentation related to O365 licensing processes and procedures.
  
• TrainingandSupport: Deliver trainingandsupport to users andinternalteams on O365 licensing topics.
  

Knowledge and Skills Transition
Implement knowledge transfer process by establishing a structured process for knowledge transfer using Management of Change (MoC) principles. This will involve creating training programs, mentorship opportunities, and comprehensive documentation to ensure the new team is well-prepared.
Workcloselywith customers in the Workplace, Digital Workplace and Group Security and to ensure a smooth transition, addressing any challenges that might arise, and guaranteeing the continuous delivery of high-quality IT services.
Operational excellence
Manage end-to-end service delivery, integrating efforts of the outsourced andinternalteams for consistency and quality.
Monitor key performance metrics, such as self heal solutions, SLA compliance, and user satisfaction (CSAT), ensuring continuous improvement.
Budget & financial oversight
Manage the licensing portfolio budget, balancingcost-effective service delivery with high-quality outcomes.
Maintain vendor contracts while allocatingresources effectively to support regional needs.
Preferred Skills:

• Familiarity with M365 techologies is a plus
  
• Understanding of cybersecurity and compliance considerations
  

Key qualifications:

• Bachelor’s degree orequivalent experience or in Information Technology, Computer Science, or a related field (MBA or Master’s preferred).
  
• 4+ years of license and service management
  
• Expertise in ITIL principles and managing blended (outsourced and in-house) support models.
  
• Provensuccess in leading large-scale IT service operations with geographically distributed teams.
  
• Good understanding of Microsoft O365 licensing models and agreements.
  
• Excellent analytical and problem-solving skills.
  
• Basicunderstandingof PowerShell scripting and automation
  
• BasicunderstandingofmanaginglicensinggroupsinAzureAD.
  
• Proficiencyin Microsoft Excel and other data analysis tools.
  
• Good communication and interpersonalskills.
  
• Ability to manage multiple tasks and projects simultaneously.
  
• Attentiontodetail and acommitment to accuracy.
  
• Familiarity with ITIL and other IT service management frameworks.
  

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytics, Business Analysis, Coaching, Communication, Configuration management and release, Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, Mentoring, Metrics definition and instrumentation, Risk Management, Service operations and resiliency, Stakeholder Management, Supplier Relationship Management, System Design

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.