Delivery Coordinator-Assistant Manager-Pune

This project is a strategic convergence proposition. The proposition is designed around 3 core solutions that span Connectivity, Mobility and Telephony & Productivity that seek to combine powerful features into single technology packages.

The Delivery Coordinator’s team - own the onboarding/delivery experience for the Project customers.

To own and implement the Delivery, call flow and Go Live implementation for Project customers as part of the standard delivery model. Multiple projects running concurrently with an element of risk management. Responsible for customer and stakeholder management, including setting and managing expectations and confirming elements of the delivery.

• Are accountable to clients for the operational areas of Vodafone including Connectivity, Mobility& telephony, Productivity
• Delivery of multiple enterprise customers requiring Project Apollo Solutions
• Customer and stakeholder management
• Identify, manage and report risks
• Deliver best in class customer and stakeholder experience while maintaining - delivery timescales (Time to Deliver)
• Produce call flow document fit for customers and manage sign off
• Complete Go Live and all other associated activities for standard build using pre-defined LWI.
• Ability to manage multiple tasks and deliveries at any one time
• Accountable for managing between 8 - 12+ customer projects concurrently
• Require good understanding of telecommunication domain & the customer requirements for call flow and sign. Off.
• Driving Service improvement Ideas
• Key to increasing overall customer satisfaction (NPS)
• Set correct expectations on the performance
• Provide good-quality knowledge and information about Vodafone services to the customer

• Time to Deliver
• Quality of – Data Sanctity & quality Update on every milestone of projects
• Net Promotor Score
• Owning, foreseeing and managing the projects risk’s

Experience Level

3-4+ Years

• Customer intimacy: Demonstrates an insight into the customer’s way of thinking.  Understand Customer viewpoint. Able to articulate the customer’s perspective in a straightforward way.
• Communication and Interpersonal Skills: Setting Correct expectation and updating customer on every milestone of Project.
• Negotiate timelines and resolve conflicts

​​​​​​​Communication

• Ability to build positive relationships internally and externally.
• Practical level of influencing and negotiation skills
• Ability to effectively communicate with key customer and operational support contacts sharing knowledge and best practice

• Science Graduate / Bachelors and Electronics and Telecommunications Engineering
• Excellent understand of Unified Communication and Converged Solutions
• Excellent understanding of Security for MS 365
• Project management, MS-Suit application
• ITIL Foundation Certification, ITIL Service Lifecycle qualifications desirable

• Desirable: PRINCE2, Lean, Six Sigma, APM

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

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