Dealings Officer

Role Description:

The Dealing Officer is responsible for order execution management of both mutual fund and ETIs orders as well as resolving any issues raised by clients across the FNZ platforms whilst and adhering to the key regulatory and process requirements of FNZ.

Role Responsibilities:

• Mutual fund order placement; Place mutual fund orders electronically or by manual entry, ensuring the external fund manager receives the order instruction prior to the valuation point or dealing deadline.
• ETIs order placement; direct engagement with brokers, client service team or tech support to ensure successful ETI execution.
• Mutual fund order monitoring; Monitor for any mutual fund orders that are rejected by the manager, ensuring that the orders are then placed timely electronically or by manual entry.
• ETIs order monitoring; Monitor for any ETI orders that are pending matching or failing, ensuring that the orders are then resolved timely and settle with the market electronically or by manual entry.
• Orders completion and settlement; To monitor the progress of orders and also the receipt of manual / electronic confirmations from brokers and mutual fund managers.
• Production Monitoring; Carry out daily control tasks to identify any orders which may require manual intervention and ensure that these are placed timely and accurately before the dealing deadline.
• Break investigation; Investigation mutual fund and ETI breaks to take actions to fix at the market or on the platform to make sure trading records are accurate and consistent.   
• Effective communication; Investigate, manage and resolve any issues raised by clients relating to the placement of orders.
• Other tasks; to undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the company.

What we offer:

• Be part of a successful company that continues to grow and expand into new markets
• Unique exposure to North America markets and a broad range of investment products
• Global career opportunities
• Friendly, open and motivating work environment
• Cycle to work scheme
• Fully paid private health and life insurance plus other add on benefits
• Fully paid training & development opportunities
• Paid parental leave
• Flexible working
• Volunteer leave

What we are looking for:

• Degree educated in a relevant subject
• Experience of delivering an excellent level of service to customers - e.g. in a retail or contact centre environment
• Experience in using Excel for data analysis
• Experience in using SQL
• Attention to details
• The ability to work accurately and to deadlines
• Excellent interpersonal and communication skills
• Knowledge of banking and Financial Services (desirable)
• Able to demonstrate understanding of FCA regulations (desirable)

What will you need to succeed at FNZ?

• A 'can-do', adaptable approach. FNZ moves fast – you will need to be willing to learn new things quickly
• You will be a self-starter
• High level problem solving and quantitative reasoning
• Work well in a team and build collaborative relationships with stakeholders
• Strong attention to detail

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.