Data Metrics and KPIs Operation Support – Associate

Join the leading global financial services firm, JPMorgan Chase & Co., with operations worldwide and assets of $2.6 trillion. We're a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. Our Data Solutions Operations is the centralized provider of reference data and asset prices, offering high quality, timely and comprehensive data in a controlled and standardized manner. 

As a Data Metrics and KPIs Operation Support Associate within the Global Vendor Management team, you will be responsible for developing, maintaining, and reporting daily/monthly/quarterly KPIs/Metrics for our data vendors. You will also manage issue trackers for all vendor-related incidents and work across the business on preventive measures for reoccurrence/controls/identify themes. Your role will also involve staying informed of vendor notifications for changes impacting service and providing operational support for all vendor incidents. You will also provide expertise and guidance on the market data industry and data behaviours to identify, resolve and correctly categorize incidents quickly.

Job responsibilities 

• Develop and report KPIs/Metrics for data vendors on a daily, monthly, and quarterly basis.
• Manage an issue tracker for vendor-related incidents and conduct root cause analysis.
• Implement preventive measures and controls to avoid incident reoccurrence.
• Prepare monthly executive summaries and newsletters.
• Ensure clarity and maintenance of roles and responsibilities.
• Establish vendor contingency processes for outage scenarios.
• Monitor vendor and market event notifications for service-impacting changes.
• Provide support for vendor incidents and report to the Project Management Office.
• Define and track operational level agreements and influence formal service agreements.
• Conduct service review meetings, resolve queries, and maintain strong internal relationships.

Required qualifications, capabilities and skills

• Minimum of 8 years of related experience required
• Demonstrate strong experience with Tableau.
• Exhibit strong experience with Alteryx.
• Utilize some experience with SQL and Access DB.
• Apply strong analytical and problem-solving skills with attention to detail.
• Understand third-party/vendor management, asset pricing, and investment instruments.
• Communicate effectively within a team and across departments.
• Manage your own workload with minimal supervision; be self-motivated and proactive.
• Leverage experience with Microsoft Office products.
• Maintain a good understanding of JPMorgan businesses and a risk-based mindset to drive efficiency and controls.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.