The Customer Master Data Management Specialist plays an important role in supporting the overall BA Master Data Management (MDM) initiative and ensures the data integrity required for our business-critical applications. This role is responsible for the global management of customer master data in SAP, Oracle, Microsiga, and SFDC, including creating and maintaining customers. The Customer Master Data Specialist team ensures that our customer master data is correct, complete, and that subsequent changes are implemented consistently and in accordance with BA processes and rules.
Primary Responsibilities:
•Collaborate with other departments to identify and resolve data discrepancies and ensure data accuracy.
•Operationalize Customer Master Data maintenance and support.
•Maintain and manage customers/accounts in SAP, Oracle, Microsiga, and SFDC.
•Maintain customer master data to support interfaces such as Titan Platform, SFDC, etc.
•Maintain and understand region-specific data settings and processes.
•Analyze and maintain accurate customer data within our organization's systems, ensuring data integrity and compliance with policies and procedures.
•Create and maintain data quality rules. Train and mentor junior teammates around processes.
•Validate customer master create/change requests are complete and adhere to global and regional compliance standards.
•Support data audit teams (Internal & External).
•Incorporate SAP and SFDC customer data management into the central organization.
•Support business initiatives by rationalizing and standardizing customer master data. Communicate with internal stakeholders and customers to resolve any data-related issues.
Data Quality:
•Manage Data Quality exception report actions.
•Play a pivotal role in driving change management initiatives and engaging in negotiations with key stakeholders to ensure the consistent maintenance of data quality.
•Perform data profiling. Support ad hoc data requests and assist with data analysis projects.
•Remediate compliance data quality issues on Customer Master accounts found via DQ exception reports coming from the Data OpEx team or reported ad hoc by business users.
•Create and maintain standard work job aides for GBE/Regional customer data standards.
•Develop and implement strategies to improve data quality and ensure timely and accurate data entry.
YOU MUST HAVE:
•Bachelor’s degree in computer science, Information Management, Applied Mathematics, or a related field.
•5+ years of experience in customer data management or a related field.
•Proficient in advanced Microsoft Excel.
•Experience of working on SAP, Oracle, and Microsiga specially around Customer Master domain.
•Knowledge of quote-to-cash processes.
•Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
•Detail-oriented with strong organizational skills and the ability to work independently.
•Strong problem-solving skills with the ability to think creatively and find solutions to complex data-related issues.
•Strong interpersonal skills and the ability to influence others. Demonstrated ability to collaborate with various people and organizations to develop win/win results.
•Ability to work in a globally dispersed team.
WE VALUE:
•Experience with data analysis tools (e.g., SQL etc.).
•Experience with anyone of the CRM systems e.g., SFDC.
•Understanding Customer Master Data model and its business impact.
•Experience working with Tableau and/or Power BI as visualization tools.
•Experience working with Collibra for Data Definitions.
•Understanding of best-in-class model and data configuration and development processes.
•Excellent collaboration and negotiation skills.
•Conveys specific, observable, and/or measurable expectations for each assignment and verifies understanding and agreement on deliverables and timeframes.
•Consistently makes timely decisions even in the face of complexity, balancing systematic analysis with decisiveness.