Data & Insights Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

We are seeking a highly skilled Data &Insights Analyst to join our team. The ideal candidate will be responsible for transforming data into actionable insights, supporting data-driven decision-making processes, and contributing to the overall success of the End User Support operations. 

 Essential Functions:

As a Data Analyst within the End User Support Team, your role involves creating and enhancing new reporting and analysis using various systems to reduce customer detriment and business impact through swift and accurate analysis. 

Additionally, you'll assist in building and overseeing the reporting and data requirements for various business needs

Responsibilities:  

Working in a multi-disciplinary Support team, you will: 

• Act as an initial point of contact for other areas of the business in relation to data and system queries 

  
  

• Investigate, define and resolve complex issues 

  
  

• Review, update and create rules ,filters, etc

  
  

• Produce and develop dashboards and reports to continuously improve End User Support Services

  
  

• Produce incident reports to present activity and outcome of operational services and activity 

  
  

• Maintain consistent and clear documentation and definitions and communicate this both with technical and non-technical stakeholders 

  
  

• End-to-end project ownership and delivery, managing priorities accordingly 

  
  

• Collaborate with the cross functional partner teams to help meet business goals 

  
  

• Manage support function for Analytics team 

  
  

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 5 or more years of work experience with a Bachelor’s Degree or at least 3 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD
• Experience visualizing data with tools like Tableau, Power BI advanced Tableau skills,
• High level of proficiency manipulating data from a variety of sources
• Hands on experience with one or more data analysis/programming
• A proven track record demonstrating an ability to manipulate, process, and extract value from extensive datasets at scale.
• Demonstrated outstanding problem-solving skills to innovate solutions and solve business problems.
• Strong verbal, written, and interpersonal skills are required, showcasing an ability to translate complex technical data into compelling narratives.
• Must be proficient in all MS Office applications with advanced Excel spreadsheet skills

Preferred Qualifications:

• Bachelors or master’s with a STEM major (Science, Technology, Engineering or Math) 6+ years’ experience in technology.
• Strong experience with Power BI
• Strong experience with Tableau or a similar Business Intelligence (BI) tool.
• Strong understanding and experience of data architecture, dbt and dimensional modelling, or a desire to learn.
• Strong communication and stakeholder management skills, with both technical and non-technical audiences.
• Experience supporting and working with cross-functional teams in a dynamic environment
• Problem solving capabilities/critical thinking
   

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.