Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible. The location for this job to be discussed, as there may be opportunities in several India locations.
This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall ‘hands-on’ management of the Mechanical, Electrical (M&E) and across ADSIPL’s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations.
Key job responsibilities
Primary responsibilities and SME fields include, but are not limited to:
Operations and Maintenance:
· Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of investigation, root cause analysis and follow-up resolution actions.
· Responsible for ensuring maintenance/ repairs of a Data Center (Electrical/Mechanical/Fire Suppression Systems) are planned and executed to the best interest of the business.
· Responsible for Asset and Inventory management.
· Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation.
· Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation)
· Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA’s and KPI’s.
· Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits…etc.)
· Oversee technical compliance auditing and the effective and timely close out of corrective action plans.
Incident and Emergency Response:
o Managing information flow during incidents while providing regular updates to management.
o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
About the team
You'll be working with highly technical Data Center teams including cross-functional ones looking after various aspects of a data center, in order to maintain 100% uptime for the customers.
· At least two years of experience of Data Center operations and on-call support for Data Center facilities.
· Degree in Engineering field (Electrical, Mechanical, Industrial, Instrumentation)
· An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.).
· The candidate needs to be a self-starter and independent worker.
· Ability to solve problems at their root, stepping back to understand the broader context.
· Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
· Ability to prioritize in complex, fast-paced environment.
· An excellent understanding of the Electrical systems in critical Data Center operations that include but not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, SCADA systems.
· An excellent understanding of the Mechanical systems in critical Data Center operations include but not limited to CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical system, heat exchangers, piping systems, pumps, valves, duct systems, fans, dampers.
· An excellent understanding of other facilities systems used in Data Centers and Mission critical facilities, including but not limited to fire detection and suppression systems, plumbing and drainage systems, Building Monitoring Systems, automatic control systems.
· An excellent understanding of design, procurement, suitability of application, testing and commissioning. Certifications/Accreditations that will be viewed positively: PMP; Prince2; ITIL v2/3; BICSI; ASHRAE, CDCP/S/E or equivalent