Customer/Technical Trainer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Delivering technical content (across multiple products) at a variety of levels to different audience levels via classroom (public, onsite), virtual classroom, and recorded formats.
• Learn highly technical products quickly using pre-release documentation and pre-release software and hardware.
• Use exceptional verbal and written communication skills, including virtual/online delivery of multi-day classes.
• Contribute and assist in development of effective and sustainable training courseware and curriculum.
• Travel up to 50% (worldwide).

To be successful in this role you have:

• A strong technical background and experience with enterprise software (PaaS a plus) and programming languages (JavaScript preferred).
• Understanding of web technologies (HTML, CSS or JavaScript) and experience with any programming/scripting language essential.
• Knowledge and hands on experience implementing ITSM/ITBM/GRC solutions or similar preferred.
• Background in Service Management, ITOM, ITBM, GRC, IT Management preferred.
• High level of flexibility, creativity, and dependability.
• 3-5 years of experience in a technical training environment required; some instructional design experience preferred.
• CTT+ or equivalent preferred
• ITIL certification preferred
• Good working knowledge of MS Office applications, including: Word, Excel, and PowerPoint as well as learning technologies such as Captivate, Articulate, design tools, LMS' and web conferencing applications.

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.