Customer Support Specialist

Customer Support Specialist

Responsible for providing direct support to customers in handling Project, Complex and Service Orders throughout the order to invoice process (from customer order to Invoicing) and keep the customers updated on status and deliveries. Responsible for the activation of the internal processes for the order execution, enhance efficiency & customer satisfaction.

About the Company:

We define our purpose as accelerating success for our customers, people and planet. As we are dedicated to outstanding customer service, an inspiring and embracing workplace, and with sustainability in our genetic code.

Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – mainly in energy, the environment, food and the marine industry

The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.

Please feel free to peruse our website www.alfalaval.com

The position / About the Job:

• Manage the order to Invoice process, for Project, Complex and Service Orders from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Order Shipping and Customer Invoicing).
• Coordinate the order execution with the Alfa Laval factories, distribution centers and service operations according to the customer contract requirements.
• Customer support during the process: order status, delivery date. Purchase, control and preparation of supplier's shipping documents.
• Export & Import coordination: documentation, logistics, custom clearance.
• Handling of suppliers database.
• Backlog and WIP follow up.
• Claims administration.

Skills required

• Communication
• Customer relationship
• Logistic knowledge
• Agility and time management
• Analytical and digital mindset
• Basic product and application knowledge
• Process understanding & problem solving.

Who you are?

You’re innovative and solutions oriented. You’re driven and practical, able to execute in the most efficient way possible. You also share our curious mindset and want to know how you can be better and do better, day after day.

Just as important are the people, team, and communication skills essential to delivering projects in an agile way that meet quality, time, and targets.     

If you’re also adaptable and flexible, eager to learn even more and have a curiosity that drives innovation, this is where you’ll find a world of career-building opportunity.

Workplace

Primary Location - Pune - ICC

What you can be?

• Education:

While a specific degree isn't always mandatory, certain educational backgrounds can provide valuable skills and knowledge for this role.

• BS Engineering
• BS of Business Administration (BBA)
• BS Logistic & Supply Chain Management
• MBA with focus of operations management or supply chain management

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
• 140 years old Swedish multinational company with stable growth and expansion
• Sustainability and contributing back to the people and planet are motives behind everything we do.

We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.