Role: Join Richpanel, an AI-first Customer Service Platform disrupting the $400B BPO market.
Reports to: CEO
Stage: Team of 20. Primarily based in Bangalore, India. We have couple team members in USA and Europe
Growth: Raised seed round from Sequoia and profitable with over 2,000 US-based brands
Location: Bangalore, India
Shift Schedule: Rotating shifts with 2 days off
7:30pm - 4:30am IST (US Shift)
6:00am - 3:00pm IST (AUS Shift)
12:00pm-9:00pm IST (UK Shift)
Compensation:
INR 15LPA to 25LPA (includes a 20% performance bonus)
Team: You'll be part of our customer success team providing 24x7 coverage
Why now: Our customer base has grown significantly, and we need exceptional Customer Success Managers who love AI, are naturally curious, and are passionate about helping customers. The CSM will be our AI and product expert who understands customers' unique needs and sets up the product for success. They will be the go-to person customers reach out to for any kind of help. They'll work closely with tech and product teams to help shape the product roadmap and future.
You'd be a fit if...
You thrive in roles where your work has direct customer impact and you excel at creative problem-solving.
You have 2+ years of experience in customer success or a related role.
You enjoy using new tech products and AI. You find unique ways to automate & speed up your work.
You’re a quick learner who can master our platform’s 100+ features and integrations.
You’re proactive about identifying customer pain points and improving processes to prevent future issues.
You value ownership, take pride in delivering high-quality work, and can manage your responsibilities with minimal supervision.
