Customer Success Manager

What we are looking for:

• Good understanding of the payments, fintech and Digital (SaaS, PaaS) background
• Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance.
• Proficient in managing client relationship.
• Hands on in delivering large projects to banks
• Business savy, customer centric and good communication.

What you will be doing:

• Sustaining business growth and profitability by maximizing value
• Analyzing customer data to improve customer experience
• Holding product demonstrations for customers and cross selling
• Establish clear client retention goals
• Process milestones for the clients
• Assist customers with setting up and navigating software
• Promote the value of the product
• Upsell services and products with the brand image
• Promote value through customer experience
• Assist in creating training courses and educational materials
• Review customer complaints and concerns and seek to improve the customer experience
• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Improve onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.

The experience:

• 5+  yrs with minimum 2 years of client facing role experience in payments.
• Should be from a Payments background with deep knowledge on Payment Security

What we offer:

• Competitive salary and excellent benefits, in a diverse working environment with inspiring colleagues
• A positive, get-things-done workplace
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• A flexible working environment where you can drive your outcomes