Customer Solution Adoption Sr Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do-

• Engage with strategic cloud customers / partners in the market space and provide support to the delivery ecosystem of SAP and our partners with technical and implementation expertise, knowledge enablement, implementation coaching, guidance and feedback. 
• Manage a partner / customer dialogue, to ensure a swift move towards resolution of issues, using attributes such as customer empathy & customer-oriented mindset
• Accompany cloud customers and partners with their implementation projects from launch until go-live to contribute to the continuous improvement of SAP cloud products and services.
• Collaborate closely with all internal and external stakeholders in your region and globally: Strategic Customers, Partners, Product Management, Engineering, Customer Success, Product Support, Professional Services, Engagement Executives, Customer Officers and Sales.
• Proactively anticipate the needs and requirements of customers and partners and recommend improvements to our internal stakeholders regarding the product for future releases.
• Explore new and upcoming SAP cloud solutions and scenarios, anticipating any need for engagement and support in upcoming implementation projects.

What you bring-

• Experienced in one or more areas of consulting, product management & development.
• Should have a good understanding of cloud technologies, architecture, and applications.
• Experience in customer / partner / stakeholder management is desirable.
• Experience in at least one module of SAP SuccessFactors is desirable.
• Experience developing solutions with SAP Business Technology Platform, ideally in combination with SAP SuccessFactors is desirable.
• Experience with SAP Business Technology Platform across multiple practice areas (Data and Analytics, App Dev and Automation, Integration, Artificial Intelligence/Intelligent Technologies) is desirable.
• Knowledge of SAP IES scenario Recruit-to-Retire.
• Knowledge of integration, middleware concepts and technologies like Cloud Integration, SAP Build, API Management, Business Process Flow, Mapping, etc. is desirable.
• Knowledge of SAP Business AI functionality in SAP products is desirable.
• Good communication and analytical skills.

Meet your team-

Regional Implementation Group (RIG) team was set up in SAP Labs Bangalore, to support our customers and partners, in the successful implementation of SF modules. This team now has evolved into a global team of experienced experts driving IES adoption at strategic customers. The RIG team acts as a hub between customers, implementation projects, partners and internal organizations such as product management, engineering, professional services, customer support & MCC to ensure a smooth go-live with minimal escalations. This team also contributes to enablement of our partners for implementation projects, leading to improved traction & success of our customers & our IES scenarios. 
RIG acts as advisor, collaborates with account teams to help create successful go lives & early customer references. It gives direct and early feedback to Product Management, Engineering, Operations, help to prevent critical situations and customer escalations & drive smooth product implementation and success in the market. RIG establishes and maintains close working relationships with especially customers, solution and product managers, development, support, consulting, sales & partners. 

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 417906  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.