الوصف الوظيفي
Hello Visionary!
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.
Does that sound like you? Then it seems like you’d make a great addition to our vibrant team.
We are looking for a Customer Service Professional.
This position is available for Chennai Location.
You’ll make a difference by:
•Making every customer interaction a satisfying experience through a professional, outgoing, and personable attitude.
•Resolving customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources.
•Serving as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner.
•Ensuring that all relevant communication, documents, and files related to the case are accurately recorded in the support system.
•Providing timely & accurate status updates to customers and relevant internal stakeholders.
•Continuing effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies
You’ll win us over by:
•Having An engineering degree or Masters within IT.
•3 - 5 Years of Relevant experience in field of technical documentation
•Experience in providing technical support for external clients.
•Having knowledge with IP Network, Storage Technologies, Remote troubleshooting skills.
•Having Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies.
We’ll support you with:
• Hybrid working Opportunities.
• Diverse and inclusive culture.
• Great variety of learning & development opportunities.
Preferred Certification:
• Milestone Certified Integration Engineer (MCIE).
• Milestone Certified Integration Technician (MCIT).
• Milestone Certified Design Engineer (MCDE).
Join us and be yourself!
We value your unique identity and perspective, recognizing that our strength comes from the diverse backgrounds, experiences, and thoughts of our team members. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We also support you in your personal and professional journey by providing resources to help you thrive. Come bring your authentic self and create a better tomorrow with us.
Make your mark in our exciting world at Siemens.
This role is based in Chennai and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 319,000 minds building the future, one day at a time in over 200 countries.
Find out more about Siemens careers at: www.siemens.com/careers
