Customer Services Administrator

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Customer Services Administrator to join our Customer Service Support _Financial Product Team.

The incumbent is expected Support various receivables management efforts. As a result of higher skill levels, may be involved in training less experienced individuals in the customer services area.

The preference for this role is to be based out of Bangalore – Caterpillar PSN

What you will do

Job Roles and Responsibilities

• Provides administrative support for the Customer Services Representatives.

• Administrative support includes, preparing invoices and other miscellaneous forms and letters, and responding to various customer services related telephone inquiries, which encompass 80-90% of the workday.
   
• Responds to customer services related inquiries, which may include calculating buyout requests, working with Treasury to correct misapplied payments, waiving late charges, answering tax and payment related questions, solving invoicing problems and making changes to contracts in the Leasing system.
• 
  To credit reference inquiries and loan balance confirmations submitted by auditing firms, which may involve using T-value to confirm interest paid and principal balances.
• 
  Maintains various logbooks and spreadsheets for tracking customer services volume and performance.
   
• May be responsible for tracking asset insurance coverage and effective dates, and providing proper intra-region notifications as to the identified deficiencies.
   
• Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.

• Participates in the identification of problem areas and development of resolutions to address them.
   
• Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.

Skills , abilities and Knowledge

• Ability to effectively manage numerous tasks.
• Knowledge of and ability to apply math computation skills.
• Advanced knowledge of the leasing and collections systems.
• Knowledge of and ability to prepare and maintain spreadsheets.
• Knowledge of Caterpillar products.
• Knowledge of CFSC and Caterpillar dealer processes.
• Advanced knowledge of finance/leasing products, policies, and procedures.
• Knowledge of billing and invoicing procedures.
• Knowledge of financing principles.
• Demonstrated ability to perform general office tasks.

What you will have 

• Requires a Graduate (bachelor’s degree) with GED certificate.
• Minimum of 2 years’ experience in contract, credit or customer services administration is recommended.

Skills desired:

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Basic Understanding:
• Explains characteristics and steps in an effective decision-making process.
• Identifies issues and communicates with others when a decision needs to be made.
• Names decision makers in own environment and cites examples of past decisions.
• Describes types of decisions incumbent may and may not make in own job or function.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Flexible work arrangements
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

 Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Posting Dates:

Caterpillar is an Equal Opportunity Employer (EEO).

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