Description
Customer Service Representative (RFQ Specialist) About Optimas Solutions: Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe. Our Valuesare theTHREADthat connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:
Teamwork
Honesty
Respect
Excellence
Accountability
Drive
To learn more, please visit our websitehttp://www.optimas.com Position overview: We are currently seeking ahighly motivated, drivenCustomer Service Representativeto join ourSupportTeam inPune,India.This team memberwill beresponsible for handling and processing Requests for Quotations (RFQs) from customers. This role requires a high level of attention to detail, excellent communication skills, and the ability to work closely with various departments to ensure timely and accurate responses to customer inquiries. The ideal candidate will be proactive, customer-focused, and able to manage multiple tasks efficiently. This role will coordinate with the Optimas US and UK teams however it is based out of our Pune, India office and will match the US working hours (3rdshift in India). MainResponsibilities:
Process RFQs:Receive, review, and process Requests for Quotations from customers, ensuring all necessary information is obtained and accurately entered into the system.
Customer Interactions:Communicate with customers via phone, email, and other channels to clarify RFQ details, answer inquiries, and provide updates on the status of their requests.
Coordinate with Internal Teams:Work closely with sales, engineering, procurement, and other departments to gather necessary information for accurate and competitive quotations.
Quotation Preparation:Prepare and deliver timely and accurate quotations to customers, ensuring all pricing, terms, and conditions are clearly outlined and aligned with company policies.
Follow-Up:Proactively follow up with customers after quotations are sent to address any questions, concerns, or additional requests.
Customer Support:Provide general customer support, including order status inquiries, product information, and issue resolution.
Maintain Records:Accurately maintain records of RFQs, quotations, and customer interactions in the CRM system, ensuring data is up-to-date and easily accessible.
Continuous Improvement:Paritcipate inopportunities to improve the RFQ process, enhance customer satisfaction, and streamline internal workflows.
Key Competencies: The ideal candidate must have the following competencies:
SLA Driven
Results driven.
Open tochange.
Collaborative
Customer value and Market focus.
Skills and Qualifications:
Education:College education or Bachelor’s degree required.
