Customer Service Representative

Main Tasks:

• Incoming phones related to sales
• Online commercial related tasks
• Customer care
• Filing & miscellaneous
• Backorder management,
• customer complaint handling,
• orders processing through SAP,
• coordination with internal stakeholders for dispatch related activities, timely coordination with customers regarding collection of orders.

Job Specific:

• Min. work experience: 5-6 years as customer service/ sales support
• Use of ERP/SAP and CRM/Salesforce System
• Excellent verbal and written command of English and local language
• Knowledge of computer programs used for the job
  (Outlook, Internet Explorer, Salesforce.com, Word, Excel, PowerPoint,
  SharePoint)