Bayt.com
https://bayt.page.link/uLzH12fkYDxoFmRK7
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الوصف الوظيفي

Position Title: Customer Service Representative

Experience: Minimum 2 Years

Salary: ₹12,000 to ₹15,000 per month (Base Salary) + Incentives and Bonuses

Location: Kerala

Number of Vacancies: 4

Key Responsibilities:
  • Serve as the first point of contact for customer inquiries, providing timely and accurate information.
  • Handle customer complaints and issues with professionalism and problem-solving skills.
  • Manage incoming calls, emails, and chat support to resolve queries effectively.
  • Maintain records of customer interactions and transactions using the company’s CRM system.
  • Promote products and services while identifying opportunities to upsell or cross-sell.
  • Work collaboratively with team members to meet and exceed customer satisfaction targets.
  • Adapt to dynamic work environments and handle multiple tasks efficiently.
  • Provide feedback to management regarding customer trends and suggestions for service improvement.
Essential Qualifications:
  • Bachelor’s degree in any field or equivalent professional experience.
  • Minimum of 2 years of experience in customer service, call center, or a related field.
  • Fluency in English and Tamil is mandatory.
  • Basic knowledge of computer applications and CRM tools.
Skills Required:
  • Excellent verbal and written communication.
  • Ability to think critically and resolve issues efficiently.
  • Build rapport with customers and work effectively in a team.
  • Adaptable to changing work schedules and dynamic job requirements.
  • Contribute positively to team goals and performance.
  • Strong focus on customer satisfaction and service excellence.

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