Customer Service Representative

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

• Receive inbound calls from customers looking to create new accounts or perform various maintenance tasks in the Customer Resource Information System (CRIS).
• Key activities include:
• Gather necessary information to create new customer accounts using Program Enrollment Application (PEA)
•  Complete account address changes
•  Convert customers to regular scheduled pickups and send notifications to the Package Centers
• Perform account cancellations
• Order shipping supplies
• Assist customers in obtaining contract service agreements (Alcohol/Hazmat)
•  Request Sales contact when needed
•  Manage new accounts through the Associations Program (ex. American Bar Association, Travel Association)

Employee Type:
 

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