Customer Service Operations Support Administrator

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leader in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 test centers in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies. Pearson VUE is regularly featured on the Forbes list of Best Employers and we are recognized in the Best Employers. We are proud to offer an exceptional environment to develop your professional career and we are now hiring for a Customer Relations Program Coordinator to join our successful team in Bloomington West, Minnesota. 

This is a truly exciting vacancy as you’ll be responsible for taking on many different types of interest from internal stakeholders relating to customers’ experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer. 

Requirement: 

• we are looking for a passionate team-player with exceptional customer service skills. 
• Should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. 
• You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms. 
• We require a high school diploma or equivalent level qualifications as a minimum. 
• Bachelor's Degree, or equivalent work experience is preferred. 
• Experience training, teaching, or coaching is desired.  
• Time management skills and the ability to prioritize and multitask is necessary. 

Our Recruitment Process 

We are reviewing applications regularly and interviews are being scheduled now, therefore we encourage you to submit your application at priyanka.mondal@pearson.com as soon as possible. 

Wishing you success with your application!