Customer Service Administration - Sr Associate II

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Posting Title: Customer Service Administration - Sr Associate II

Location: Thane

What does a successful Customer Service Administration Associate do at FISERV?

A successful Customer Service Administration Senior Associate at Fiserv plays a crucial role in providing support and ensuring efficient service request handling and process management.

What will you do:

• Perform processes and pro-actively identify non-standard activity and exceptions.
• Verify network settlement received accurately by performing reconciliation in a timely manner. Identify gaps and inconsistencies and escalate it to the reconciliation supervisor for resolution recommendation.
• Complete regular management reporting according to agreed KPI's.
• Preparing and sending Settlement reports as per client requirement.
• Checking and reconciling settlement figures within area of responsibility.
• Identify discrepancies in settlement amounts and initiating fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information.
• Monitoring clearing of card networks/ internal system, highlight deviation and resolve with  technical teams
• Carrying out all tasks within the timescales set out on the Settlement, Reconciliation and other

What will you need to know:

• Graduate preferably in Commerce Experience in Banking, Finance, Payment industry and Accountancy or equivalent.
• Minimum 4 years of working experience in Finance / Banking industry or others that relate to Banking & Payment and settlement operation functions.
• Proven understanding of settlement related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the files, using these files for reconciliation, preparing Journal Vouchers, payment methods, card operations – debit card / credit card/ prepaid card, POS transaction flow etc.
• Excellent knowledge in Excel, Power Point, etc,
• Have working knowledge of basic IT.
• Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
• Accurate, pro-active, able to work independently and demonstrate strong analytical and communication skills
• Diligence, attention to detail and commitment to maintaining a strong control environment
• Dedication, drive and a strong work ethic

What would be great to have:

• Demonstrable analytical and problem-solving skills.
• Proven ability to manage time critical and deadline orientated workload.
• Demonstrable organization skills with the proven
• IT Skills - Excel, Word, and Outlook
• Problem Solving, Interpersonal, Numerical Skills
• Query Management.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.